Salesforce is a popular customer relationship management platform used by many businesses and help with marketing, sales, commerce, services, and IT (salesforce.com). It’s a great platform to use in the business field. I’m glad that we learned how to use salesforce in this class. The platform is very organized and is a great tool for any MIS professional. It’s a great way to track any customer service issues, keep track of your customers and their profiles, understand your customers wants and needs, and help with any tasks that needs to be done in a timely matter. I think Salesforce is a great platform for anyone in business. I participated in a certification program through Google for Digital Marketing and we learned a little bit about Salesforce, but it was really nice creating an account and actually using it the way we would in a professional setting. I gained a better understanding of how it works, and it will be beneficial to know for my future career.
What is Salesforce? Salesforce.com. (n.d.). Retrieved March 2, 2023, from https://www.salesforce.com/in/products/what-is-salesforce/#:~:text=Salesforce%20is%20the%20world’s%20%231,keep%20your%20customers%20happy%20everywhere.
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