I believe we are learning salesforce because it is an important tool to have when working with businesses. It allows us to understand how businesses keep track of customer interactions and sales data. Salesforce brings together marketing, sales, commerce, and IT teams that all can work from one webpage. I read “A swim lane map is similar to a flowchart in that it maps out a process, decisions, and loops” I felt this was good analogy. A swim lane map has three elements time, people, and task/processes.
I believe we are learning salesforce because it is an important tool to have when working with businesses. It allows us to understand how businesses keep track of customer interactions and sales data. Salesforce brings together marketing, sales, commerce, and IT teams that all can work from one webpage. I read “A swim lane map is similar to a flowchart in that it maps out a process, decisions, and loops” I felt this was good analogy. A swim lane map has three elements time, people, and task/processes.