1B Questions

I think we are learning Salesforce because it will lay the foundations of a system we will most likely be working within our future careers by exposing us to it and understanding its purpose of it. Salesforce allows a company to build better relationships with its consumers and allows businesses to gather its data efficiently to assist in their decision-making. The circles show the starting or ending points of the event. The rectangle is for the activities in the process. The diamond is used to show what decision needs to be made. The arrows show the flow of the events. The cylinder is stored data. The actors are the rows or columns that identify the role that is responsible for the steps in its lane. Process mapping identifies problems with symbols. We use it because it is easier and quicker for someone to read and understand while still conveying the information that needs to be understood. The first mistake that I noticed is that the starting and end of the swim lane has the wrong symbol, it is a rectangle it should be a circle. Another issue is found with it is that one decision diamond only has one option, there should be a yes and no option. The delivery action is in a cylinder, which would mean they store data in the delivery, which would not be true so it should be another rectangle. Another issue is the actor says, “John Smith, Stock Manager”, but the actors should not include names just the role. Swim lanes are a simple way to show who is responsible for what and when in the process they are responsible. It can be applied to different processes.