(1b) Salesforce is Amazing!!!

Hello class,

Before taking this course, I did not know anything about Salesforce. At first I thought it was complicated and hard to navigate. However, after completing my first two assignments I figured it out. It is a very powerful tool. Moreover, being able to use it from anywhere is priceless. After the covid pandemic could based computing has taken over almost all online communications. The need to come to an office became less important. In fact, many companies preferred the idea of saving money and cancelled long term leases in many office buildings around the country. In addition to that, Salesforce allows organizations to track progress from multiple levels. Salesforce helps organize date in a unique way and that can be highly customized based on companies and industries.

The benefits of creating a database in Salesforce is its accessibility. This database could be accessibly by the whole team anywhere in the world. For example, if an employee is sick or on vacation, the team leader can assign someone else to finish their tasks easily. Moreover, data can be filtered and integrated.   

These are the symbols used in swim lane diagrams

1. Circle: Start and end.
2. Rectangle: an activity.
3. Diamond: decision (Yes or No)
4. Arrow: flow.
5. Cylinder: stored data

Process mapping is the way we answer the What, Why and How questions in designing a system.

I found these mistakes in the swim lane diagram;

1. In the stock manager section there is a diamond shape step without a (No) option.
2. Cancel order is not communicated to the customer when card is not valid.
3. There is a missing step of updating inventory.
4. No names should be used in swim lane applications.

Swim lanes has many benefits. This process identifies who does what in what order. Moreover, it is versatile.

(Image source: Bloomberg)