Salesforce is the number one CRM (customer relationship management) platform in the world. Although it can have many applications, in my case it is its main purpose, a customer relationship. Customer is a pillar in every business, and surely the most important stakeholder in sales. Learning about it in our course was a surprising for me. I am a realtor at Keller Williams Real Estate and we use KW command. KW command is also a CRM. Although it is more specialized for real estate professionals, similarities are there. Customer contact database, automated emails and logged phone calls, cloud based document management and much more makes it convenient to run multiple business. With Salesforce training, it became much easier to navigate through the KW command. Other than that, having Salesforce training also gives as a confidence and makes our resume look more professional.
Overall experience gained through Salesforce training will make as more productive and competitive, and the best part of all, we can continue learning on our own and master our Salesforce skills.
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