Warehouse Case – Stakeholder and Core Business Requirements
Example of Stakeholder for the Warehouse Case
| Stake-holder | Roles | Responsibilities | Interest | Success Criteria | Concerns | Technical Proficiency/Work Environment Constraints |
| Project Sponsor | NA General Manager | Over sees wharehouse operation | Save money and increase customer satisfaction | lower number of rush orders and increase flow of items out of the warehouse | Lost revenue and customer base | |
| SME | Customer Service | Takes orders | Satisfy customers, | spend less time placing rush orders | Do not want a new order system | no changes to order system |
| SME | Customer | Place orders | Quick order delivery | no back orders | ||
| SME | Plants | Manufactore product | Smoother operations | Less rush orders | interruption of productoin for rush orders | |
| SME | Warehouse | Store products | ||||
| SME | Customer Service Rep | Respond to customer request | ||||
| SME | Shipping team | Pick list and selection in warehouse | Prepares orders In the warehouse | reducding in manaual paper work | ||
| SME | Warehouse Personel | maintain inventory in warehouse | Manges inventory in the warehouse | |||
| SME | Carriers | Delivers product | reduced loading time | |||
| Project Team | PM | Organize Project tasks, communications and Reporting | Successful Project delivery | Satified project sponsor | Contract resouce with little knowledge of the organizations culture | |
| Project Team | Business Analyst | Document AS and To be states | Identify solution | Satified project sponsor | ||
| IT DBA / Architect | Order system | Technology support | ||||
| IT DBA / Architect | Inventory System | Technology support |
Example of the Core Business Requirements for the Warehouse Case
| Core Requirements Identification Template | |||
| External Agents / Actors | Process / Use cases | Data – Entities and Attributes | Business Rules |
| Customer Service Rep Customer | Take orders Check invintory | Products and Product attributes Inventory | Availablity rules |
| Customer Rep Customer Service | Cancel Order | Inventory | Can no meet agreed delivery date |
| Customer Service General Manager Carrier Warehouse Shipping | Rush orders | Master Production Schedule Distribution System | Pending order with no inventory |
| Shipping team | Creates Pick list Create Shipping papers | Distribution System Inventory | |
| Warehouse personnel | Intake inventory to warehose | Inventory | Where to place intake |
| Warehouse personnel | Orders Picked and loaded | If items not found | |
| Carriers | Dispatching | Distribution System | What carrier |