Week 04 – Business Value of IT
In-Class Exercise for SFO Case (Solution with Sensitivity Analyses)
Online discussion questions – Feb 6
- What would be the intangible (hard-to-quantify) costs with SFO SAFE project (other than what we discussed – training, employee adjustment, work disruption)?
- How would you quantify the benefits in reduced security risks from SFO SAFE? How would you put a dollar figure on it?
- How would you quantify the benefits in improved service employee training from OTISLINE? How would you put a dollar figure on it?
In-class discussion questions for Feb 6
We will discuss these questions in-class on Fri, Feb 6. Do not post comments on this.
- What is your recommendation for SAFE Project at SFO? Go or no go?
- How certain are you? Are you certain that everything will pan out as predicted?
- Which assumption or prediction is most sensitive (critical)?
- What are the problems with the ROI analysis we just did? What does this fail to account for?
- What are the intangible (hard-to-quantify) costs? What are the unexpected costs that we need to be mindful?
- What are the intangible (hard-to-quantify) benefits?
- How would you quantify benefits from increased compliance? Based on what?
- How would you quantify benefits from reduced security risks?
- What would be the intangible (hard-to-quantify) benefits from OTISLINE? How to categorize them?
In-Class Exercise on Feb 4 – SFO Case ROI Analysis (SOLUTION)
This is the solution file for the in-class group exercise for SFO Case on Feb 4.
In-Class Exercise on Feb 4 – SFO Case ROI Analysis
San Francisco Airport – Best Brief – Vivian Yang
San Francisco Airport case reading brief grading completed
Bring a laptop on Wednesday, Feb 4.
We will have the first lab session for Business Value of IT. Please bring a fully-charged laptop with Excel.
Week 3 – Business Value of IT – class slides and videos (UPDATED)
Week 04 – Business Value of IT (color).pdf
Week 04 – Business Value of IT (bw).pdf
Balanced Scorecard – IntrafocusUK (http://www.youtube.com/watch?v=M_IlOlywryw)
Man Arrested After Major Security Breach – ABC San Diego (http://www.10news.com/news/man-arrested-after-major-security-breach-at-san-diego-international-airport-08252014)
Shocking Airport Security Breach at JFK – ABC News (http://abcnews.go.com/Nightline/video/shocking-airport-security-breach-17558402)
Online discussion questions – Feb 2
- How could we justify such a large amount of investments in e*Logsitics or ByRequest?
- What are the risks in the current security system at SFO?
- What are the risks in SFO from the current manual, inefficient processes in managing airport employee credentials?
- What could be the WORST-CASE scenarios in SFO?