Strategic Management of IT - Spring 2015 - MIS 3534

In-class discussion questions for Feb 9

Published February 6, 2015 | By Min-Seok Pang, Ph.D.

We will discuss these questions in-class on Mon, Feb 9. Do not post comments on this.

Why does an IT system need maintenance? It does not become rusty!
On Page 58 of the textbook, it reads “we’ve run closer to 5 to 6 percent of sales on IT spending. Which, by the way, Davies thought wasn’t enough to keep IT assets from degrading over time..” Why does Mr. Davies mean by degrading?
If it needs to spend money in maintaining IT systems, how much does a company need to spend on it?
What happens with too little spending in maintenance? What happens with too much?
Spending in IT maintenance should depend on what?

Published February 6, 2015 | By Min-Seok Pang, Ph.D.

What would be the intangible (hard-to-quantify) costs with SFO SAFE project (other than what we discussed – training, employee adjustment, work disruption)?
How would you quantify the benefits in reduced security risks from SFO SAFE? How would you put a dollar figure on it?
How would you quantify the benefits in improved service employee training from OTISLINE? How would you put a dollar figure on it?

Published February 4, 2015 | By Min-Seok Pang, Ph.D.

We will discuss these questions in-class on Fri, Feb 6. Do not post comments on this.

What is your recommendation for SAFE Project at SFO? Go or no go?
How certain are you? Are you certain that everything will pan out as predicted?
Which assumption or prediction is most sensitive (critical)?
What are the problems with the ROI analysis we just did? What does this fail to account for?
What are the intangible (hard-to-quantify) costs? What are the unexpected costs that we need to be mindful?
What are the intangible (hard-to-quantify) benefits?
How would you quantify benefits from increased compliance? Based on what?
How would you quantify benefits from reduced security risks?
What would be the intangible (hard-to-quantify) benefits from OTISLINE? How to categorize them?

Published February 4, 2015 | By Min-Seok Pang, Ph.D.

This is the solution file for the in-class group exercise for SFO Case on Feb 4.

Published February 3, 2015 | By Min-Seok Pang, Ph.D.

Read IT Adventures Chapter 4 and 5 and write ONE reading brief (NOT two) up to 200 words that includes both chapters.

What is the funding mechanism for IT at IVK? What is a chargeback? (Ch. 4)
How have IT portfolio and spending at IVK evolved for the last several years? (Ch. 4)
Describe the concepts of “Competes vs. Qualifiers” and IT Strategic Grid (Ch. 5)