Case Questions: Instructions for Groups Not Presenting

For each case I will post on the course blog several (5+) questions to be answered.

One group will present this case in the class.  Their answers to the questions will be included in their presentation.

All other groups (including the group posting the correct answers) are required to submit a printout of their answers to the instructor at the beginning of the class.  All groups are to be prepared to discuss the case in the class.

Here are some tips for writing the case answers:

1. Answers should be brief and to the point (10 lines max).
2. Answers should be substantiated by proper reasoning from the case or other sources.
3. Avoid general statements such as “make customers happy”, “increase profits” etc without proper explanations.