Recently, Amazon has announced that it will be offering a new service where Prime members can receive in-home delivery of packages. This can be done with the help of high-tech smart locks that allow Amazon drivers to open their front doors. The point of this service is to give customers peace knowing their orders have arrived safely to their homes.
In order for customers to receive this service, they are required to order the Amazon Key in-home kit, which included the Amazon Cloud Cam and one of the several compatible smart locked that are offered by Kwickset or Yale.
The way it works: when a driver requests access to a customer’s house, the cloud cam confirms the driver is at the correct address through an encrypted authentication process. Once authenticated, the cam starts recording the deliver and the door is unlocked. Customers have the ability to track the delivery by using the Amazon Key app where they can watch the delivery live or view a recording at a later time. The program will eventually provide features where customers can grant keyless access for family or friends and be able set the frequency and length of time for the access.
I have mixed feelings about this new service. I understand the benefits, but I easily see risks. I would like to know more about the cyber security piece to this because I can easily picture this backfiring and hacking incidents happening.