IT Intern
IT Intern – Wilkinson Design Group LLC
Organization Overview:
Wilkinson Design Group LLC is a professional civil engineering, surveying, consulting, and design services firm based in Pottstown, PA. The company provides comprehensive support for land development projects, from feasibility studies and site planning to construction administration and environmental impact assessments. The IT department plays a vital role in supporting the firm’s technological infrastructure, ensuring that engineering teams have access to reliable digital tools and secure systems.
Job Function:
As an IT Intern, I was responsible for assisting with technical support, troubleshooting hardware and software issues, and maintaining the company’s IT infrastructure. My role included supporting engineering software applications, managing network security, and helping optimize IT workflows. Additionally, I contributed to cybersecurity awareness initiatives and automation projects to improve system efficiency.
Projects & Accomplishments:
- Help Desk & IT Support Optimization: Assisted employees with resolving technical issues and implemented an internal ticketing system to streamline IT support requests.
- Network Security & Performance Improvement: Conducted network performance assessments and recommended optimizations for better connectivity.
- Cybersecurity Awareness & Policy Updates: Helped develop employee cybersecurity training to mitigate phishing and other security threats.
- Automated Data Backup System: Designed a script to automate backups of critical engineering documents and company data, ensuring secure storage and quick recovery options.
Learning & Relevance to Major:
This internship allowed me to apply theoretical knowledge from my coursework to real-world IT challenges. My experience troubleshooting network and system issues reinforced lessons from networking and system administration classes. Additionally, my work in cybersecurity awareness aligned with concepts covered in my cybersecurity courses, such as risk mitigation and data protection. Exposure to engineering software and IT infrastructure in a professional setting has strengthened my technical skills and problem-solving abilities, preparing me for future roles in IT and cybersecurity.