Customer Service Representative
During my role, I was responsible for managing daily order processing and cancellations, addressing sales inquiries, and supporting various customer needs. I utilized tools such as Infor XA, Salesforce, and Excel to ensure efficient handling of tasks, including order updates, inventory checks, and technical product resolutions for customer requests. I also contributed to Marketing initiatives by collecting and organizing data for special projects for product budgeting. These responsibilities sharpened my ability to communicate effectively across departments and strengthened my organizational skills. This role taught me the importance of adaptability, teamwork, and proactive problem-solving. By interacting with various systems and teams, I developed a deeper understanding of business operations, enhanced my technical proficiency in CRM and ERP systems, and gained valuable insights into the significance of customer-centric service delivery.