FOH Trainer
As a FOH Trainer at Chipotle Mexican Grill from July 17th, 2022 to Oct 18th, 2024, I played a pivotal role in optimizing front-of-house operations and enhancing the overall customer experience. I trained and onboarded new team members, improving operational efficiency and reducing training time by 15% through structured learning modules and hands-on coaching. I streamlined customer service workflows, leading to faster order fulfillment and a 10% increase in customer satisfaction scores. Additionally, I implemented upselling techniques, effectively increasing average order values and driving overall sales growth. My ability to maintain high service standards in a fast-paced environment strengthened my expertise in team leadership, customer service management, and process optimization, all while fostering a positive and efficient workplace culture.