Experience
IT SPECIALIST INTERN – Day & Zimmermann (Current Role)
Philadelphia, PA
- Provide daily technical support for 46,000+ corporate employees on business systems, applications, devices, and services
- Monitor Desktop Services incidents to work through resolution or assign to the appropriate escalation group, thoroughly and accurately documenting each step and the results of the troubleshooting process
- Assist in the creation of technical troubleshooting, process and support documentation
BARTENDER – Outback Steakhouse (Current Role)
Frazer, PA
- Provide food and beverage service to demanding clientele
- Train and evaluate 2-3 new employees per month
- Multi-task in a fast-paced environment while accurately keeping track of inflow and outflow of cash
OPERATIONS INTERN – Litemovers.com, LLC (Summer 2018)
King of Prussia, PA
- Utilized CRM software for daily administrative tasks and contributed to sales for a moving and storage company
- Collaborated closely with Director of Operations to oversee day-to-day operations of over 50+ employees
- Initiated a marketing plan to increase sales during off-peak season to remain competitive year-round