Experience

GE Energy Connections,

Philadelphia, Pennsylvania

Process Quality Engineer

April 2016 – Present

• Plan, direct, and coordinate all quality assurance functions for Transformers, Motors, and Switchgears product lines.
• Direct and coordinate the overall quality specifications and standards for materials, processes, and finished products to meet customer purchase order requirements.
• Plan and coordinate the activities of quality staff by managing quality responsibilities as assigned including: Complaint Data, Compliant CA / PA Planning, Execution, and Effectiveness Checks, Complaint file Closure and Trending.
• Support regulatory compliance and optimization of quality systems procedures relating to product complaint handling, adverse event reporting and product field actions through development, maintenance and improvement of documented processes.
• Develop and implement quality metrics to drive manufacturing improvements and business results.
• Plan and supervise studies aimed at improving product quality and reliability.
• Contact customers and suppliers when necessary to confer on specific quality issues.
• Assist other departments as necessary in formulating new products, establishing standards for these products prior to initial production, or overcoming difficulties in the use of company products.
• Responsible for the administration of the quality system, including implementation and maintenance to regulatory requirements and standards such as applicable ISO standards.
• Identify, drive, mentor, and implement projects that improve overall production quality.
• Work with Six Sigma Quality team to drive process changes.
• Conduct training to quality processes as needed.
• Responsible for the Quality of all in-house manufactured products.
• Drive Lean effort within manufacturing focusing on Quality.

First Quality Enterprise,

King of Prussia, Pennsylvania

End User Technology Lead

June 2015 – April 2016

• Ensuring the successful delivery of divisional, local and enterprise projects.
• Relationship manager for End Users and End User Technology Leaders.
• Collaborate and contribute solutions to Service Desk, Lead\Divisional IT Leads\IS\FQ Businesses.
• Understand, implement and adheres to the concepts of ITIL and IT service management principals.
• Review failure trends and quality reports relating to production downtime to provide insight and feedback that drive and promote continuous improvement for all areas of End User Technology.
• Complies to change management standards within IT Infrastructure and Platforms.
• Support and adopted the “Improvement Process” seven step model of defining what should/can be measured, gather/process/analyze data, and creating/implementing the action plan to meet quality and continual improvement expectations.
  

CompuCom Systems, Inc. onsite at General Electric

Philadelphia, Pennsylvania

Project Management Specialist

October 2014 – June 15, 2015

• Coordinate with the GE PM to finalize bill of materials, refresh schedule, and asset bulk order (procurement) in preparation of the site cut over on acquisition projects.
• Manage and update MS project schedule on resource allocation, in addition, change request that effect the deadline of deliverables.
• Analyze and evaluate discrepancies of asset inventory errors for documentation management, reporting and resolution.
• Developing project management skills outlined under PMBOK’s process groups for initiating, planning, executing, monitoring and controlling, and closing.
• Manage flowcharts and SOP’s with efforts on keeping the projects process documentation current.
• Run Citrix database LCAM (Life Cycle Asset Management) reports for buyout cost on divested assets.
• Manage warranty transfer request for divested assets with Dell and Lenovo vendors on all GE divestitures.
• Implement OneNote for scheduling, documenting, and process updating between collaborators for real-time document revisions.

Technical Support Team Lead (Regional Operations Lead)

May 2010 – October 2014

• Manage onboarding for new site contracts, which includes interviewing, account request creation, and training.
• Ensures the team maintains Service Level Agreements (SLAs) set forth by GE by creating and utilizing Service Now reporting tools.
• Serve as Level 3 support for unresolvable team technical issues, including server, personal computer and application tickets.
• Manage schedule remote coverage for all outages, overtime, projects, sick time and holidays for team.
• Facilitate weekly meetings to inform technicians of any process changes, review site metrics and answer any questions that the team may have.

• Organized, developed, and designed the regions Share Point community that is currently utilized throughout 19 locations and approximately 40 technicians.
• Management training completed in areas such as Scope, Quality, Schedule, Budget, Resource, and Risk.

• Six Sigma exposure and basic knowledge of DMAIC (Define, Measure, Analyze, Improve, and Control) processes.

Technical Support Analyst

November 2005 – May 2010

• Site lead contact for all IT related support, providing hands on service for servers, and network troubleshooting, which includes patching over Ethernet ports, replacing access points, and assisting during server upgrade migrations.
• 24X7 On-call support provided for all VIP, Executive-level users. This infrequently involved in home visits.
• Video conference support specialist for Tandberg (MXP and Edge 95) audiovisual hardware. In addition to, Polycom and Cisco EX-60 for home offices, utilizing MOVI software.
• Support network and local printers, including software configuration of Xerox multi-function document centers. Configure SMTP (scan to email) and LDAP (address lookup) settings to ensure all features are available.
• Support iPad/iPhone and Blackberry mobile devices by configuring exchange active sync (EAS) or blackberry enterprise server (BES) settings. In addition, loading an Airwatch application for GE security policies settings.
• Encrypted and decrypted laptop hard drives in compliance with customer’s security policies (McAfee EEPC).