Experience
SwiftSole Development LLC
Project Manager
June 2024 – Current
• Managed daily operations for a startup sneaker news iOS app with $7,000 MRR, overseeing standard operating procedure creation and virtual assistant performance, which significantly reduced labor costs
• Developed a product-market fit strategy, enhancing the app’s adaptability to market conditions
• Led customer success initiatives by conducting and analyzing feedback forms, improving user retention and satisfaction through data-driven insights
Zephyr Monitors LLC
Chief Operating Officer
July 2020 – January 2024
• Managed daily operations during rapid growth, driving the business to over $1 million in annual recurring revenue for a SaaS startup specializing in e-commerce inventory monitoring
• Scaled and led a 10-member team of employees and contractors, including developers, database administrators, and customer support specialists
• Led development projects across web, backend, and application development, utilized Agile methodologies to ensure timely and efficient delivery
Zephyr Monitors LLC
Customer Support Administrator
October 2019 – July 2020
• Hired and trained a team of 3 support members to scale customer support operations during a period of significant growth without compromising customer satisfaction
• Developed a variety of administrative tools in Node.js that automate and simplify complex customer onboarding processes, resulting in hundreds of hours saved
Alpyne IO LLC
Co-Founder
March 2018 – January 2024
• Co-founded and scaled a sneaker enthusiast and reseller network, growing to over 1,000 active members and generating $5,000+ in monthly recurring revenue
• Developed automated web scraping and data aggregation systems in Node.js and Python, providing members with real-time insider sneaker news
• Oversaw daily operations for a team of 6 contractors, implementing standard operating procedures to optimize customer success and efficiency
Cencora
Information Security Intern
June 2023 – August 2023
• Standardized privileged access management for over 45,000 employees at a Fortune 10 drug wholesaler, ensuring compliance and security best practices
• Audited SaaS platform usage across the entire organization to identify opportunities for enterprise-level integrations, driving cost reduction initiatives
• Designed and implemented an automated system using a PowerShell script and Excel to audit Active Directory role groups, ensure compliance, and save the company hundreds of hours in future audits