Due before class:
Watch this video:
Read the following:
- “The IT Balanced Scorecard Revisited”, https://drive.google.com/a/temple.edu/file/d/0B8S2SZTC04ViR3NKNWhVZXI4cmM/view?usp=sharing
- “Effective Communications:Performance Dashboards”, https://drive.google.com/a/temple.edu/file/d/0B8S2SZTC04ViN2pZVVJLSWd0cWM/view?usp=sharing
- COBIT 5: Enabling Processes – MEA01-MEA03 https://drive.google.com/open?id=0B8S2SZTC04ViYVRpUWxTczU4RXM
Activity
Reconsider the Stars Ambulance case that we discussed the first week of class. If you were the incoming CIO what kind of performance metrics would you want on your balanced score card for your first year or two? Create a balanced scorecard with these metrics for class (Jan’s section) or post your scorecard on the site on Tuesday (Rich’s section).
Jan Yeoman’s Slides