Due before class:
Watch this video:
Read the following:
- “Managing Quality for Information Technology”,http://www.qualitydigest.com/mar99/html/body_itech.html
- COBIT 5: Enabling Processes – APO11 https://drive.google.com/open?id=0B8S2SZTC04ViYVRpUWxTczU4RXM
Consider the following case:
- ClaimProof Insurance https://drive.google.com/open?id=0B8S2SZTC04ViRkR4SEs0bUgxdWM
Resources:
Watch this fun video for an explanation of what ITIL is all about https://www.youtube.com/watch?v=vBguassbAzo
Jan Yeoman’s Slides