My Experience
Specialist, Apple Inc. I develop complete solutions based on customer’s specific needs, inspiring Apple users with our extensive training and support services. Getting customers excited about current and future Apple products, providing an amazing, personalized shopping experience to each and every customer. I spend time gaining experience with various programs and products in order for me to train my customers in workshops.
Multi-Store Manager, Clearwire LLC. I had to demonstrate excellent decision-making and leadership abilities to lead a team of 7-16 employees to achieve customer satisfaction by coaching and developing team to provide world-class service. My teams lead outbound sales, including store marketing activities and other special promotions to assist in lead generation and new sales. I often had to develop a plan for success to meet and exceed sales targets for retail sales team, provide daily sales leadership in a fast paced retail environment.
Personal Banker, Bank of America. I had to generate business and deepen relationships with potential and existing customers by uncovering needs of customers and small businesses and present the financial products and services to meet their needs. My main goal was to achieve aggressive sales goals and provide high quality customer service, open deposit accounts, handle loan applications, and manage various customer service requests. I achieved over 15.5% above customer satisfaction goal 8 months consistently.