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Andrew Crerand

Interests
  • Application development
  • Business analysis
  • Business continuity
  • Change management
    • more...
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ANDREW J. CRERAND                                              Andrew.crerand@temple.edu

16 Donovan Rd.|Pennington|NJ|08534|609.558.2464          community.mis.temple.edu/acrerand

 

EDUCATION:

TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Bachelor of Business Administration, Graduation: May 2015

MAJOR:           Management Information Systems

MAJOR GPA: 3.13 CUMULATIVE GPA: 2.89

 

SELECTED COURSES:

 

Enterprise IT Architecture, Data Centric Application Development, Digital Design & Innovation, Data Analytics, Management Science and Operations Management

 

ACTIVITIES:

  • Mentee, Association for Information Systems Mentorship Program, August 2013 – present
  • Member, Association for Information Systems, February 2013 – present
  • Adult Leader, Boy Scouts of America, June 2011 – present

 

INFORMATION SYSTEMS PROJECTS:

  • Performed website development consulting to increase sales for a window treatment and blinds retailer/installer as a group through the Digital Design & Innovation class.
  • Analyzed requirements/created Entity Relationship Diagrams and Database Schemas for multiple scenarios including databases for hospital staff and patients, order fulfillment, and a public housing authority.
  • Used SAP to create reports for each step in an order procurement process for a bicycle supplier via a tutorial.

 

INFORMATION TECHNOLOGY SKILLS:

Analysis:                                      SAS Enterprise Miner, POM, Excel Analysis ToolPak

Web Development:                        PHP, HTML, Adobe Dreamweaver

Database Management:                  MySQL, MySQL Workbench

Operating Systems:                        Windows, Mac OS

 

EXPERIENCE:

TEMPLE UNIVERSITY COMPUTER SERVICES, Philadelphia, PA       August 2013 – Present

                      Help Desk Consultant

  • Provided software based computer assistance for students and faculty of Temple University, helping approximately 2-6 clients per hour.
  • Assisted over 500 clients face-to-face during a semester, while providing technical support with desktops, laptops, wireless devices, computer software, and hardware.
  • Gathered problem information from clients, brainstormed potential solutions, and chose the best solution for the problem and the client.
  • Assisted clients over the phone with troubleshooting accounts, computer problems, and other university related issues.

QUICK CHEK, Hopewell, NJ                                                                     Summer 2012, 2013

                      Team member/Sales associate

  • Provided customer service for a convenience store in NJ serving 500+ customers daily.
  • Facilitated customer transactions, maintained cleanliness of store, and assisted manager in restocking merchandise.
  • Assisted with customer concerns, and took on responsibilities behind deli counter when needed.

 

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