IT Helpdesk Intern
- IT Helpdesk – A. Duie Pyle
- Received and aided internal technical support requests via phone, email, and ticketing system.
- Examples of projects:
- Installed a brand new server and power supply into main server rack
- Recorded, configured, and packaged over 1,500 new tablets for deployment
- Recorded, configured, and deployed dozens of new commercial-grade printers for use
- Aided in creating a brand new IT infrastructure in a new warehouse location
- Reconstruct, image, and deploy dozens of new computers for employee usage
- I gained an incredible understanding of a company’s internal IT infrastructure, along with the myriad of problems and solutions. Additionally, I was able to participate in numerous mission-critical assignments and tasks to support the company’s IT infrastructure as a whole.