Experience
Klein College of Media and Communications, Temple University
Philadelphia, PA
September 2018 – present
Technical Support Student Worker
- Provide desktop and classroom support for faculty and staff for workstations and printers in the Klein College of Media and Communications
- Maintain inventory management for university technical equipment using Snipe-IT
- Provide technical assistance for over 300 Macintosh & Windows computers and mobile devices
- Install, remove, and upgrade various hardware and software
American International Club of Rome
Rome, Italy
May 2019 – June 2019
Website Analyst Intern
- Eliminated functional errors on Wix website for a professional organization for Americans in Rome
- Enhanced user experience design of website by creating an interactive interface
- Analyzed website data analytics using Google Analytics
- Implemented visuals and edited content to ensure conciseness to improve website bounce rate
- Improved search engine optimization by including descriptive metadata and mobile accessibility through Wix program
Lifetime Athletic
Fort Washington, PA
May 2018 – August 2018
Pool Operations Assistant
- Collaborated with Operations team to obtain appropriate supply levels for a local recreation facility
- Managed check-in process to ensure tracking via wristbands
- Demonstrated ability to deliver customer service while handling multiple priorities
- Reported suspicious or inappropriate behaviors
- Assisted the Bistro with food delivery during peak times