Temple University Help Desk
Worked From: September 2016 to May 2017.
On a day to day basis at the Help Desk, I worked as a Technical Consultant that would help Temple Students, Faculty, Staff, and Alumni whether it be in person or over the phone. I helped troubleshoot and repair various types of hardware such as laptops, smartphones and e-readers. in addition to working with hardware, I was responsible for providing exceptional customer service to clients in order to troubleshoot their technical issues, and answer any questions they might have. Furthermore, I was also responsible for researching solutions to other technical problems such as wireless connectivity, and OS issues. Working at the Help desk has taught me the important skills of maintaining detailed records of work completed.
I worked on special events like Dorm move in week. During Dorm move in week, the help desk would set up tables in the dorms to help all the new students moving into their new homes for the year set up any electronics they have, troubleshoot any issues they run into their first week on campus. Working the move in week event was good because we got to expose the new students to some of the great resources they have at their finger tips here right at Temple.