Student Technical Worker
I currently work at the Temple University Tech Support Center. On a day to day basis I diagnose and resolve hardware and software issues, including troubleshooting network connectivity, printer problems, and software installation, supporting university students, faculty and staff in-person and over the phone. I Manage accurate records of help desk requests, tracking issues to resolution using a ticketing system and collaborate with other IT departments to escalate complex technical issues and ensure timely resolution, minimizing downtime for users. Ive learned a lot in this role about how IT departments operate in a real organization and Ive encountered various software/account/database related issues that have vastly improved my practical knowledge on IT systems.