The purpose of Enterprise Resource Planning (ERP) is to integrate and manage a company’s core business processes, such as finance, human resources, procurement, inventory management, and customer service, using a single software solution.
Issues with legacy systems include outdated technology, limited scalability, high maintenance costs, and difficulty in integrating with modern software solutions.
The purpose of Customer Relationship Management (CRM) is to manage a company’s interactions with its customers, including sales, marketing, and customer service, in order to increase customer satisfaction, loyalty, and advocacy.
CRMs are used by companies of all sizes, from small businesses to large enterprises, to manage their customer interactions and relationships.
Both ERP and CRM systems aim to improve business efficiency and effectiveness, but ERP focuses on managing a company’s internal processes, while CRM focuses on managing customer interactions and relationships.
Velocity and veracity refer to the speed and accuracy of data, respectively. In the context of data integrity, velocity refers to the speed with which data is generated, processed, and transmitted, while veracity refers to the quality, accuracy, and trustworthiness of the data. Ensuring high velocity and veracity are essential for maintaining data integrity.
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