Day 11 Strategic IT Outsourcing – online discussion questions
- What constitutes “transaction costs” in capital expenditures?
- How unconventional are the proposed deals with the network vendors and IBM?
- Whose wage structures are similar to restaurant servers? Why do they get paid similar to servers?
- What would be the reasons for Ericsson or IBM to sign the deal with Bharti? What would be the reasons not to sign?
- Why do trust and mutual cooperation matter in a long-term outsourcing contract?
- Why is a service-level agreement important?
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