Day 09 – Strategic IT Outsourcing (I)
Day 9 – Strategic IT Outsourcing (I) – online discussion questions
- Why is Google operating its own cafeterias with full-time chefs and cooks for its all employees, instead of outsourcing to external caterers?
- Why is it more difficult to control an external vendor than to control your own employees?
- Why is there a “non-disclosure agreement” in any contract?
- Any examples of “conflicts of interests” and “information asymmetry” between a client and a vendor (except the examples that were discussed in class)?
- What kind of “homework” or research would be needed in selecting an IT outsourcing vendor?
IT Adventures Ch 7 and 14 – brief grading completed
Day 9 – Strategic IT Outsourcing (I) – class slides
Day 9 – Strategic IT Outsourcing (I) – in-class discussion questions
- Do you fix your car by yourself or have a mechanic do maintenance? Why?
- How do you choose your mechanic? Based on what? How often do you change your mechanic?
- Why do you think Google operates its own cafeterias for its entire employees, instead of outsourcing them to external caterers?
- Why would a company outsource IT operation and development to an external vendor? What would be the benefits to a client from IT outsourcing?
- What would be the reasons that Otis DID NOT outsource the development of e*Logistics?
- What’s a doctor-patient confidentiality? Why is this needed?
- Why did IVK select NetiFects for the IR project vendor? When selecting NetiFects, did IVK do enough homework?
- Do you think if your mechanic, contractor, or doctor is competent, trustworthy, and reliable? When you meet them for a service, do you think if they make as the best efforts as possible for you?
- Why should the IT group at IVK be involved in the IR project?
- Why is Mr. Barton trying to hire Mr. Ash Srinivasa, a NetiFects engineer who’s been working for the IR project
We will discuss these questions in-class next Monday. Do not leave a comment on this post.
IT Adventures Ch. 7 and 14 – brief guidelines
Chapter 7
- Why is the Infrastructure Replacement (IR) project failing?
Chapter 14
- What are the differences between three prospective vendors for the IR project?
- What are the differences between two contracting models that IVK is considering?
Your report does not need to include
- “Wednesday, April 28, 10:12 a.m.” (p. 107-109),
- the consultant’s report (p. 120-122),
- “the third major disagreement” (p. 226-228),
- “Monday, October 1, 11:00 a.m.” (p. 228-231), and
- vendor assessment matrices (p. 233).
But please DO NOT SKIP to read them.