Week 13 – ITC eChoupal Case – Brief Guidelines

Published April 13, 2015 | By Min-Seok Pang, Ph.D.

Due by Wednesday, April 15, 10AM

Why was the supply chain for soybean so inefficient and how does eChoupal change it?
What kind of information does eChoupal provide to farmers?
What are the benefits of eChoupal to farmers and ITC?

Your brief may not cover page 11-16, but please DO NOT SKIP to read them.

Online discussion questions – Apr 10

Published April 10, 2015 | By Min-Seok Pang, Ph.D.

How would you compare CareGroup’s response to the network collapse to IVK’s?
In what respect did CareGroup do a better job than IVK did in managing the crisis?
Why is leadership important in crisis management?
In crisis management, why is support from a CEO and other executives important?

Published April 10, 2015 | By Min-Seok Pang, Ph.D.

We will discuss these questions on Mon, Apr 13. Do not pose comments on this.

What kind of a disaster situation can we think of at a database? What should be among the preventative measures for a database failure?
What kind of a disaster situation can we think of from personal devices? What should be among the preventative measures for them?
With rigorous security procedures and policies, we would lose what?
How much would it cost for CareGroup to implement all the 10 lessons?
Why has Mr. Williams decided to do nothing and not to disclose the incident? What was his thinking?

Published April 10, 2015 | By Min-Seok Pang, Ph.D.

CIO Spotlight – John Halamka – Healthcare IT News (https://www.youtube.com/watch?v=N-UrOYYTQPY)

Electronic Prescribing System – YouTube (http://www.youtube.com/watch?v=967Qkgjoazo)

Published April 9, 2015 | By Min-Seok Pang, Ph.D.

I will have extended office hours for Homework #2 on Monday, April 16 between 1 and 4:30pm. Please drop by.

Published April 8, 2015 | By Min-Seok Pang, Ph.D.

Any other IT failure that could make a life-and-death situation?
If you are Mr. Halamka and do not know the cause of network collapse, how would you figure out what is happening?
Any other IT systems that hospitals depend on?

Published April 8, 2015 | By Min-Seok Pang, Ph.D.

We will discuss these questions on Fri, Apr 10. Do not pose comments on this.

How could manage to recover from its network collapse so fast (in jCareGroup ust 3 and ½ days) with no fatality?
In what respect did CareGroup do a better job than IVK did in managing the crisis?
What were the decisive, crucial decisions that Mr. Halamka, CIO, had made in the midst of the crisis?
How would you evaluate the 10 lessons learned?
The 10 lessons learned mostly center around the network. Are there any other IT resources that warrant similar attention, control, and management for a company to prevent a collapse?
What kind of a disaster situation can we think of at a data center? What should be among the preventative measures for a data center failure?
What kind of a disaster situation can we think of at a database? What should be among the preventative measures for a database failure?

Published April 6, 2015 | By Min-Seok Pang, Ph.D.

We will discuss these questions on Wed, Apr 8. Do not post comments on this.

What happened in Caregroup?
What does it mean by “the network collapse?” (p. 5)
Why and how could a failure in hospital IT systems kill a patient?
What caused the network collapse at CareGroup in 2002?
How on earth could one software program instigate the collapse of the whole network?
What were the compounding factors in this incident? What exacerbated it?
What had made CareGroup’s network so complex and vulnerable to a complete failure?