After receiving the Dean’s email ,they got to authorize assignment of a new device for him and located a laptop of the same model that the Dean used while referred to LANDesk configuring the new machine to reflect his preferences.That could be a considerable and necessary backup step to support the Dean’s following works.They also enabled the asset management system to alert them if the device attempts to connect to their servers and sent note to RIT Public Safety.Next stage, they went to inquiry the Dean to know if his laptop contained some sensitive information which decided whether they necessarily need the expensive credit monitoring or not.Then they helped restore the Dean’s machine from the last backup which really recovered a lot of unnecessary time and energy lost.After that, they agreed to retrieve the serial numbers of the stolen laptop from the college of business inventory management system and reported it to the Rochester police, RIT’s safety office and local pawn shops to see if anyone had attempted to sell a device with that serial number.They also called some local computer and electronic stores to see if anyone had tried to purchase a replacement power cord.This action could be rigorous and meticulous which was helpful for finding back the device.Finally, they searched for 9-digit and 16-digit numeric stings to discover if social security numbers or RIT student ID numbers were stored in the backed up data from the lost laptop.It would be the last verification of the sensitive information about the student and faculty which they needed to take responsibility.
In response to the stolen laptop incident reported by Ash Rao, Dave Ballard and Nick Francesco took several steps. Firstly, they confirmed the report with Rao to ensure the situation was understood correctly. They then promptly notified the local police and RIT’s safety office about the incident, which included reporting the laptop’s serial number to authorities and checking local pawn shops for any attempts to sell the laptop. This rapid and proactive approach aimed to locate and recover the stolen device while also ensuring that any potential misuse of its contents was minimized.
Step 1: Initial Response
Ballard immediately attempted to contact Dean Rao by phone but was unable to reach him. This shows a prompt and reactive approach. However, failing to connect should have led to exploring other means of communication immediately.
Step 2: Email Exchange
Ballard sent an email checking on Rao’s safety and received a reply confirming that Rao was fine and had contacted the police. This exchange provided reassurance that the Dean was physically safe and that law enforcement had been notified.
Initial Response
Upon receiving Dean Rao’s email about the stolen laptop, Dave Ballard and Nick Francesco promptly initiated a series of steps to address the situation. Their immediate actions reflect a structured approach to incident response, which is critical in mitigating the impact of data breaches.
Key Steps Taken
Assessment and Containment
Initial Assessment: They quickly assessed the situation to understand the scope of the breach. This step likely involved determining what data was stored on the stolen laptop and the potential risks associated with the theft.
Containment: Immediate measures were likely taken to prevent further unauthorized access. This could include revoking access credentials associated with the stolen device and ensuring that any potential network access points from the stolen laptop were secured.
Communication and Notification
Notification to Affected Parties: Ballard and Francesco ensured that the individuals whose data was potentially compromised were informed. This step is crucial in maintaining transparency and enabling affected individuals to take protective measures.
Coordination with Law Enforcement: They reported the theft to RIT Public Safety and the Monroe County Sheriff’s office, ensuring that a formal investigation could be conducted. Cooperation with law enforcement can enhance the chances of recovering the stolen laptop and identifying the perpetrators.
Mitigation and Support
Credit Monitoring Services: RIT provided affected students with a free one-year trial of Experian’s Triple Alert, a credit-monitoring service. This proactive step helps mitigate the risk of identity theft by monitoring for any fraudulent activities involving the students’ personal information.
Technical Support: Likely provided additional support to affected individuals, helping them understand the implications of the breach and how to protect their information moving forward.
Evaluation of Effectiveness
The steps taken by Ballard and Francesco align well with best practices in incident response, demonstrating a thorough and proactive approach. However, the effectiveness can be further evaluated based on:
Speed of Response: How quickly these steps were implemented following the discovery of the theft.
Comprehensive Risk Assessment: A detailed risk assessment was conducted to identify all possible data at risk and the broader implications.
Follow-Up Actions: Any additional steps taken post-incident to strengthen data security and prevent future occurrences.
Overall, their response appears to be well-coordinated and effective in addressing the immediate threat and providing support to affected individuals.
In response to Dean Rao’s email about his stolen laptop, Dave Ballard first checked on the Dean’s safety and promised a new laptop by the next day, setting up alerts for the stolen one. This was an effective immediate response, prioritizing the Dean’s safety and preparing for continuity. He informed Nick Francesco and RIT Public Safety, then prepared a replacement laptop to match the old one, ensuring quick internal communication and minimizing disruption by promptly preparing a replacement laptop. Ballard and Francesco tracked the stolen laptop by its serial number, notified the police, and contacted local pawn shops. This thorough approach showed diligence in attempting to locate the device, despite the slim chances of recovery. They assessed the risk of sensitive data exposure, finding minimal risk, which was crucial for managing potential risks and ensuring legal compliance. Over the next days, they helped the Dean recover important files from backups and other sources, minimizing the impact on the Dean’s work and demonstrating commitment to restoring normalcy quickly.
Here is the effective steps Dave Ballard and Nick Francesco took for the incident.
Firstly, Nick Francesco enabled their asset management system to alert him if the device attempts to connect to their servers.—- I think if they know the device is attempting to connect to their servers,then they can remote the information on the lab-top from a long distance.
Secondly, Ballard sent notes to Francesco and to RIT Public Safety. Because his email to Public Safety had generated a flurry of activity. Public Safety let him know that both ISO and ITS had been notified; each office had been in contact with Ballard as well.
Thirdly, when Dave Ballard and Nick Francesco came to the Dean’s office next morning they asked‘What student records did you have on your laptop?’ The Dean quickly replied ‘None.’ —-So they knew they don’t have to take another round of credit monitoring for hundreds of students.
Fourthly,Nick Francesco asked the Dean about if he has any old record or proprietary Saunders data.
Fifthly,Ballard reported the laptop’s serial number to Francesco, who reported it to the Rochester police and RIT’s safety office. Francesco then contacted local pawn shops, to see if anyone had attempted to sell a device with that serial number.
Sixth,Ballard took a close look at the most recently backed up data from the Dean’s laptop. In conjunction with the ISO office, he ran a software program that, among other tasks, searched for 9-digit numeric strings, as well as 16-digit strings.
In conclusion,Dave Ballard and Nick Francesco did what they have to do immediately. According to their experience the lab-top won’t be recovery,so the importance is the information on the device,more specific,is information like PII. However,they are not in rush to ask the Dean what kind of information on the device, but directly sent alert and send emails to RIT Public Safety.—-I think they are not overreact,because people’s memory can not be accurate all the time. Information security on this situation need the hundred percent guard up. So it doesn’t matter what the Dean said,once the device connect to their server,they will remote everything on it. And they searched for 9-digit numeric strings, as well as 16-digit strings. And the reason why they ask the Dean is that if the Dean said there are 100% for sure PII on that device,they will take another round of credit monitoring for hundreds of students,which is quite expensive.
Firstly, upon receiving the urgent email from the Dean, Dave Ballard immediately responded. He first ensured the Dean’s safety, emphasizing that personal safety was the primary concern.
Next, Ballard activated the asset management system so that he would be notified immediately if the stolen device attempted to connect to the college’s server. This was crucial for tracking the location of the device and could potentially help recover it or at least protect the data on the device from unauthorized access.
Then, Ballard maintained communication with the Dean and also notified other relevant departments. This cross-departmental communication was key to handling such incidents, ensuring that all parties involved were informed and could take appropriate actions promptly.
Afterward, Ballard planned to go to the office the next morning to handle related matters and had arranged a meeting with the Dean to deliver a new laptop.
Finally, during the meeting with the Dean, Francesco specifically inquired about the potential presence of students’ personal information on the device. This was crucial as it related to whether there was a need to report the data breach to external authorities and the possible legal and compliance measures that might need to be taken.
2.Ballard and Nick Francesco took the following steps to assess and respond, summarized below:
a. Acknowledgement of receipt and expression of sympathy: Reply immediately to the email confirming receipt and expressing understanding of the urgency of the situation. At the same time, I express my sympathy to the owner and understand the trouble that the loss of the notebook has caused him.
b. Information collection: Ask for specific details, such as when and where the laptop was stolen, and whether sensitive information was involved. Find out if any safety measures have been taken.
c. Emergency response: If the laptop involves company secrets, notify the company’s IT department and security team.
d. Support and solutions: Provide alternative devices to help recover data if available. Provide further safety advice to ensure that similar incidents do not happen again.
e. Follow-up: Regular follow-up of events to ensure that problems are resolved. After the event, write a summary report, assess the damage and make recommendations for improvement.
The above steps ensure a timely and effective response to Ash Rao’s laptop theft, minimizing damage and preventing similar incidents from occurring.
Dave Ballard and Nick Francesco likely took several immediate steps upon receiving Dean Rao’s email informing them that his laptop had been stolen. Here’s an evaluation of the typical actions they might have taken:
Firstly, it is acknowledgement and assurance. They probably replied promptly to Dean Rao’s email, acknowledging the situation and assuring him of their support. Secondly, it is reports to Higher Authorities. As IT professionals, they likely understand the importance of reporting such incidents to higher authorities within the college or university, such as the IT security team or campus security. Furthermore, it is assessment of Security Protocols. They may have reviewed existing security protocols and procedures to identify any potential vulnerabilities or gaps that may have contributed to the theft of the laptop. Then, it is remote Wipe or Lock. What’s more, they are change of credentials, backup and recovery and communication with stakeholders.
-Immediate Processing
Ballard contacted the Dean by phone as soon as he received the email. And quickly responded to follow-up emails to get to work on the problem the first time. And immediately obtain a new laptop for the Dean.
-Immediate notification of appropriate IT and security personnel
Francesco contacted RIT’s Public Safety Department as well as the ISO to ensure that the incident was properly documented and handled.
-Information Protection
Confirmed that no sensitive student information was stored on the dean’s laptop and checked the dean’s computer’s backup data to determine if any important information was lost. Ballard allowed the asset management system to alert the stolen laptop when it attempted to connect to the server, reducing the potential risk of a data breach.
-Continued Follow-Up
Ballard continued to communicate with the dean, including informing him of the steps taken and the status of the new laptop, and kept the dean informed.
They quickly responded, collected necessary information, took appropriate security measures, and developed a clear follow-up plan. These measures help stabilize Dean’s emotions, prevent further losses, and ensure that the college can quickly provide the necessary support to Dean.
When evaluating Dave Ballard and Nick Francesco’s response to Dean Rao’s email about laptop theft, we need to consider whether their response was prompt, professional, and in accordance with the standard information security incident handling procedures. We can see from the materials that, Ballard has a clear understanding of the potential risks of sensitive information leakage and is aware that if a computer contains identifiable personal information, it must report to the New York State Attorney General’s Office and may need to provide credit monitoring services for individuals whose identities may be compromised.
This timely alertness and consideration of potential consequences reflect Ballard’s sensitivity and professional ability to respond to information security incidents. However, since the material does not directly mention Nick Francesco’s specific actions, we can only assume that he is also handling this matter similarly, or at least assisting with Ballard’s leadership.
In summary, Dave Ballard and (hypothetical) Nick Francesco’s response to Dean Rao’s email was timely, professional, and in compliance with information security incident handling requirements, which helps to minimize potential risks and protect the interests of the organization.
Dave Ballard and Nick Francesco took some steps in response to Dean Rao’s email about his stolen laptop. First, Ballard called the dean on his phone but couldn’t get through, so he sent a response email asking if the dean was OK. The dean replied that he was fine and that the police had been informed. Ballard then assured the dean that he would provide a new laptop and have the asset management system alert him when the stolen device attempted to connect to their servers. Next, Ballard sent a notice to Francisco and RIT Public Safety informing them of the incident. He also found the same model laptop used by the dean and configured it to reflect the dean’s preferences using the asset management application LANDesk. Ballard made sure the new equipment was ready before meeting with the dean. In addition, Ballard’s email to Public safety triggered activity and he was informed that both the Information Security Office (ISO) and the Information Technology Services (ITS) had been notified and were in contact with him. Nick Francisco is also aware of the situation. Overall, the steps taken by Dave Ballard and Nick Francesco in response to Dean Rao’s email were timely and focused on providing the dean with a new laptop as soon as possible. They also ensured that the necessary parties were informed of the incident.
They responded to the incident in three steps.
The first step is to initiate an initial response immediately after receiving an email notification from the dean. Take immediate steps to contact the dean to confirm the specifics of the situation and to prevent misinterpretation. When phone contact fails, quickly explore other ways to contact. At the same time, assign and start a backup device, and make the device as close to the previous mode of operation as possible. And activate the asset management system so that any message trying to connect to their own server is notified in the first time, so as to ensure public safety.
In the second step, they contacted the dean to review the information, restore and back up the information loss as much as possible, and minimize the loss, especially for the cost assessment of some sensitive information. It also contains some Social Security numbers and student ID numbers, sensitive information that must be verified if involved.
The third step is to authorize the retrieval of the serial number of the stolen laptop and inform the police and local pawnshops.
First, Ballard dialed the Dean’s number, but couldn’t get through, so he emailed a reply expressing concern for the Dean’s safety. The Dean responded that he was fine and had already notified the Rochester police. Ballard then assured the Dean that he would provide him with a new laptop and enabled the asset management system to alert him if the stolen device attempted to connect to their servers. Next, Ballard sent notes to Francesco and to RIT Public Safety, informing them of the situation. The next morning, Ballard located a laptop of the same model as the Dean’s and configured it to reflect the Dean’s preferences referring to LANDesk. He then met with the Dean, they attempted to recover data and check the possible whereabouts of various missing computers.
Their steps were effective. Ballard’s quick response and assurance of new laptops supported the Dean. Ballard and Francesco communicated with RIT’s public safety department ensured that interested parties were informed. In addition, enabling an asset management system to track stolen devices is also an effective measure.
1. They were immediately aware of the seriousness of the situation and this awareness enabled them to act quickly and decisively to mitigate any potential risks. 2. Dave Ballard alerted campus police, who immediately launched an investigation to track down the stolen laptop. 3. Ballard and Francisco met with the dean to discuss the laptop theft. 4. Nick Francisco took the initiative to inform the IT department of the college. The lT team has the technical expertise to remotely access and potentially delete any sensitive data on a stolen laptop, protecting the college from potential data breaches. 5. Francisco reported the incident to Rochester police and the Office of Public Safety. Francisco contacted local pawnshops and electronics stores. 6. Ballard and the Information Security Office (ISO) use software to scan backup data for any possible personally identifiable information or sensitive data.
Dave Ballard and Nick Francesco took the following steps after an email from Dean Rao informed them that his laptop had been stolen:
1. Dave Ballard first tried to contact Dean Rao on the phone, but was unsuccessful. He then emailed back to Dean Rao, asking if he was safe. This step shows care and concern for Dean Rao and embodies the principle of safety first.
2. Dean Rao replied to Dave Ballard’s email saying that he had notified the Rochester police and asked how quickly they could provide him with a new laptop. Dave Ballard replied not to worry, he would be at Dean Rao’s office by 9:30 the next morning and had already enabled the asset management system to receive alerts when the device tried to connect to their server. These steps show an understanding and response to Dean Rao’s urgent needs and demonstrate their focus on device safety.
3. Dave Ballard sent a notice to Nick Francesco and RIT Public Safety. This step ensures that the relevant personnel and departments are aware of the incident and can act accordingly.
4. The next morning, Dave Ballard found the same model of laptop that Dean Rao was using. He configured the new device using the asset management application LANDesk to reflect Dean Rao’s preferences. This step ensures that the new device can meet Dean Rao’s needs and reduces the possibility of support issues.
To sum up, Dave Ballard and Nick Francesco took a series of effective steps after Dean Rao’s laptop was stolen. They showed care and concern for Dean Rao, responded to his needs in a timely manner, and took steps to ensure that the new equipment was made available to Dean.
Immediate response: Ballard arranged for a new computer to be provided as soon as possible to protect the continuity of the dean’s work.
Asset management system: Ballard enabled the asset management system to receive an alert when a stolen laptop attempted to connect to the server.
Data backup and restore: Ballard checked and attempted to restore the Dean’s backup data to minimize the impact of data loss.
In my opinion, these responses were timely and effective, but there were some areas for improvement, such as the college’s automated computer locator system, frequent automated data backups, and stronger remote wipe capabilities
The steps taken by Dave Ballard and Nick Francisco in response to the theft of Dean Rao’s laptop can be broken down as follows:
1. Confirm Dean’s safety: Care about Dean’s safety and confirm whether he is OK.
2. Promise and provide a new computer: Promise and prepare to provide a new laptop to Dean to ensure the continuity of work. Set alarms to track the activity of stolen computers.
3. Internal and public safety communications: Notify Nick Francisco and RIT Public Safety to ensure everyone is kept informed of the incident.
4. Prepare replacement equipment: A replacement computer similar to the stolen computer is equipped to meet Dean’s work needs.
5. Tracking and alarm: Try to use the computer’s serial number to track its location, although the possibility of recovery is small, but reflects the determination to solve the problem. Notify local police and contact pawn shops in case the computer is illegally sold.
6. Assess data risk and recover files:
Assess the risk of data breaches and take steps to minimize potential risks. Assist Dean in recovering important files from backups and other sources to get back to work as quickly as possible
Dave Ballard took the following steps in response to Dean Rao ‘s email: 1. After first trying to contact him by phone, he replied to him by email and confirmed whether he was safe.2. He learned that Dean Rao had informed the Rochester police and asked how quickly he could get a new laptop.3. He replied to Dean Rao that he would go to his office before 9:30 the next morning and had enabled the asset management system to remind the device when it tried to connect to the server.4 He sent notices to Nick Francesco and RIT Public Safety.5. He found a laptop of the same model that Dean Rao used in the next morning and configured it according to Dean Rao ‘s preference. Among these measures, Ballard took a timely response to Dean Rao ‘s email and asked about his security, and he also tracked the connection of the equipment by enabling the asset management system and sent notifications to other relevant departments to ensure that the incident was properly handled. In addition, he provided a new laptop the next morning and configured it according to Dean Rao ‘s preference to ensure he could return to work as soon as possible. These measures are all effective as they demonstrate a rapid response and attention to events.
After receiving the email, they first verified the details of the email with Dean Rao and confirmed whether the computer contained sensitive information. Search for the serial number of the stolen computer and seek assistance from the police and RIT Security Office to check local pawnshops, protect the privacy information inside the computer, and prevent misuse.
Steps:
1. Verification: Confirm whether the email received from the Dean was actually sent by him, using both phone and email.
2. Laptop Reassignment: Reassign a laptop of the same model and configuration as the stolen one to mitigate the impact on the Dean’s work. Configure the new laptop with the same preferences and restore data from the most recent backups.
3. Monitoring: Contact the Security Office and IT department to monitor if the stolen laptop attempts to connect to the server.
4. Data Sensitivity Assessment: Evaluate whether the lost information includes highly sensitive data that requires credit monitoring.
5. Theft Surveillance: With assistance from the police and RIT Security Office, monitor if anyone purchases accessories related to the stolen laptop or attempts to sell a laptop with the same serial number at pawnshops.
6. Sensitive Data Retrieval: Collaborate with the ISO office to check if the 9-digit and 16-digit numbers stored on the stolen laptop are sensitive data.
Evaluation:
While Dave Ballard and Nick Francesco’s response was comprehensive and followed a well-tested procedure, some flaws in the process could potentially cause issues.
1. Authentication Flaw: After receiving the email, Dave Ballard and Nick Francesco only confirmed its authenticity by replying to the email. This is insecure. They should have ensured contact with the Dean himself before proceeding.
2. Backup Strategy: Dave Ballard and Nick Francesco should recommend that university staff with laptops use real-time backup solutions. This would prevent them from only having access to outdated data during recovery.
By addressing these issues, the response procedure could be further strengthened to ensure data security and integrity.
Dave Ballard and Nick Francesco took immediate action after learning that the dean’s laptop was stolen.
1.Dave first cared about the dean’s safety and arranged to provide him with a new laptop the next morning.
2.He activated the alarm in the asset management system so that it can be tracked when the device is connected to the Internet. At the same time, Nick retrieved the serial number of the stolen computer from the inventory system and reported it to the police and RIT security office.
3.They also contacted pawn shops and electronics stores to try to find the lost computer. Although they can’t remotely erase their computers, their countermeasures are generally timely and appropriate, aiming at reducing the potential risk of data leakage.
However, what they may need to improve is to ensure that the key personnel’s equipment has the latest data backup in advance, and consider implementing a more effective remote erasure function.
Dave Ballard and Nick Francesco took appropriate steps in response to Ash Rao’s email, including:
1.Assessing the situation and understanding the potential impact of the stolen laptop.
2.Contacting RIT’s IT department to remotely wipe the laptop and prevent unauthorized access to sensitive information.
3.Reporting the theft to RIT’s Public Safety department and the local police.
4.Providing Ash Rao with a replacement laptop and ensuring that he had access to all necessary tools and information to continue his work.
1.Immediate Communication and Assurance.Ballard tried to call the Dean immediately and then sent an email to ensure the Dean’s safety. This was an effective first step to ensure the Dean’s well-being before addressing the technical issue.2.Arranging a Replacement Laptop .Ballard assured the Dean that he would provide a replacement laptop the next morning.This was a necessary step to minimize downtime for the Dean, ensuring he could continue his work with minimal interruption.3.Configuring the New Laptop.Ballard configured the new laptop to reflect the Dean’s preferences using their asset management system.This was efficient and ensured that the new laptop would be ready for immediate use by the Dean.4.Notification and Coordination.Ballard notified Nick Francesco, Public Safety, ISO, and ITS about the incident.Effective communication with relevant departments ensured that the incident was handled according to protocol and that all necessary parties were informed.5.Assessing the Risk of Data Breach.Ballard, along with the Dean, assessed whether any sensitive data was on the stolen laptop.This was crucial to determine the risk level and to comply with legal requirements if sensitive information was compromised.6.Initiating Alerts and Backup Recovery.Ballard set up an alert to detect if the stolen laptop connected to the internet and arranged for data recovery from the most recent backup.Proactive steps like setting up alerts and attempting data recovery were important for minimizing potential data loss and tracking the stolen laptop.
First, they sent an email after being unable to reach the dean on the phone, asking him and notifying the police. They told the dean they would provide a new laptop and enable an asset management system that would alert them when stolen devices tried to connect to their servers. Then, Ballard sent notes to Nick Francesco and RIT Public Safety to inform them about the incident. He also located a laptop of the same model that the Dean used and configured it to reflect the Dean’s preferences using the LANDesk asset management application. finally, they confirmed to the dean that there were no student records on the laptop. And the data is confidential, but not proprietary. RIT users are responsible for backing up their own backups, and they help the Dean restore his machine from the last backup.Overall, Dave Ballard and Nick Francesco took prompt action to address the situation, ensuring the Dean’s safety, providing him with a new laptop, and taking necessary steps to protect sensitive information.to handle the incident effectively.
Dave Ballard and Nick Francesco took a systematic and comprehensive approach when they learned that Dean Rao's laptop had been stolen. They first verified the report, then quickly notified the police and RIT Security Office, providing the serial number of the device for tracking. In addition, they assessed the risk of data breaches, possibly revoking access rights associated with stolen devices and notifying potentially affected individuals. They also coordinate with law enforcement, provide credit monitoring services for students, and provide technical support. At the device level, they assign Dean a new device and ensure that the asset management system detects the device's attempted connection. They also investigated whether the laptop contained sensitive information and contacted local shops to see if anyone was trying to fence it. Finally, they double-checked the backup data to see if there was sensitive information such as Social Security number or student ids. These actions demonstrate the importance they place on data security and accountability.
Ballard called the dean, but the call was unavailable, and he responded to a message concerned about the dean’s safety. I contacted Rochester P.D. Ballard and subsequently proposed a new laptop to the director, stating that he wanted to launch an asset management system to alert him when trying to connect the stolen device to the server. The following morning, Ballard sent a public security report to Francisco and the Royal Institute of technology. Ballard found the same laptop as the dean and programmed it according to Randesk’s preferences. He met with the director, recovered the data, and examined the whereabouts of the missing computer.
It is useful. Ballard’s rapid reaction and the new laptop guaranteed the dean’s support. Ballard and Francesco contacted the public security agency in Rita to notify the persons concerned. In addition, the asset management system tracking stolen cars is also working.
After receiving DeanRao’s email, DaveBallard and NickFrancesco followed a structured incident response process to deal with the data breach. Their critical steps include assessment and containment – quickly determining the scale of the breach and blocking illegal access, communication – notifying affected individuals and working with law enforcement, and mitigation and support – providing credit monitoring services and technical support. Their response strategies are in line with industry best practices and demonstrate comprehensive and proactive crisis management. However, its effectiveness needs to be further assessed based on the speed of response, comprehensiveness of risk assessment and follow-up. Overall, their response appeared coordinated and effective, addressing immediate threats in a timely manner and providing assistance to those affected.
After receiving Dean Rao’s email about his laptop being stolen, Dave Ballard and Nick Francesco actively took a series of measures to assess and control the risk:
1. Ensure the safety of the dean and notify RIT’s public safety department and relevant personnel
2. Assign a new computer of the same model as the dean’s old laptop to the dean, and set it according to his preferences to ensure the dean’s normal work in the future.
3. Retrieve the serial number of the stolen laptop from the inventory management system of the business school and attempt to track it, and report it to the Rochester police and local pawnshops. Although they know that the likelihood of finding the device is low, they are still willing to try their best.
4. Restoring some computer backup data, in order to confirm whether sensitive data was leaked, they searched for 9 and 16 digits to confirm whether the social security number or RIT student ID number was stored in the lost laptop backup data. They found that the risk was relatively low, avoiding expensive credit monitoring.
5.Finally, they helped the dean recover most important files from backup and other sources, minimizing the risk and impact of the laptop theft incident.
After receiving the Dean’s email ,they got to authorize assignment of a new device for him and located a laptop of the same model that the Dean used while referred to LANDesk configuring the new machine to reflect his preferences.That could be a considerable and necessary backup step to support the Dean’s following works.They also enabled the asset management system to alert them if the device attempts to connect to their servers and sent note to RIT Public Safety.Next stage, they went to inquiry the Dean to know if his laptop contained some sensitive information which decided whether they necessarily need the expensive credit monitoring or not.Then they helped restore the Dean’s machine from the last backup which really recovered a lot of unnecessary time and energy lost.After that, they agreed to retrieve the serial numbers of the stolen laptop from the college of business inventory management system and reported it to the Rochester police, RIT’s safety office and local pawn shops to see if anyone had attempted to sell a device with that serial number.They also called some local computer and electronic stores to see if anyone had tried to purchase a replacement power cord.This action could be rigorous and meticulous which was helpful for finding back the device.Finally, they searched for 9-digit and 16-digit numeric stings to discover if social security numbers or RIT student ID numbers were stored in the backed up data from the lost laptop.It would be the last verification of the sensitive information about the student and faculty which they needed to take responsibility.
In response to the stolen laptop incident reported by Ash Rao, Dave Ballard and Nick Francesco took several steps. Firstly, they confirmed the report with Rao to ensure the situation was understood correctly. They then promptly notified the local police and RIT’s safety office about the incident, which included reporting the laptop’s serial number to authorities and checking local pawn shops for any attempts to sell the laptop. This rapid and proactive approach aimed to locate and recover the stolen device while also ensuring that any potential misuse of its contents was minimized.
Step 1: Initial Response
Ballard immediately attempted to contact Dean Rao by phone but was unable to reach him. This shows a prompt and reactive approach. However, failing to connect should have led to exploring other means of communication immediately.
Step 2: Email Exchange
Ballard sent an email checking on Rao’s safety and received a reply confirming that Rao was fine and had contacted the police. This exchange provided reassurance that the Dean was physically safe and that law enforcement had been notified.
Initial Response
Upon receiving Dean Rao’s email about the stolen laptop, Dave Ballard and Nick Francesco promptly initiated a series of steps to address the situation. Their immediate actions reflect a structured approach to incident response, which is critical in mitigating the impact of data breaches.
Key Steps Taken
Assessment and Containment
Initial Assessment: They quickly assessed the situation to understand the scope of the breach. This step likely involved determining what data was stored on the stolen laptop and the potential risks associated with the theft.
Containment: Immediate measures were likely taken to prevent further unauthorized access. This could include revoking access credentials associated with the stolen device and ensuring that any potential network access points from the stolen laptop were secured.
Communication and Notification
Notification to Affected Parties: Ballard and Francesco ensured that the individuals whose data was potentially compromised were informed. This step is crucial in maintaining transparency and enabling affected individuals to take protective measures.
Coordination with Law Enforcement: They reported the theft to RIT Public Safety and the Monroe County Sheriff’s office, ensuring that a formal investigation could be conducted. Cooperation with law enforcement can enhance the chances of recovering the stolen laptop and identifying the perpetrators.
Mitigation and Support
Credit Monitoring Services: RIT provided affected students with a free one-year trial of Experian’s Triple Alert, a credit-monitoring service. This proactive step helps mitigate the risk of identity theft by monitoring for any fraudulent activities involving the students’ personal information.
Technical Support: Likely provided additional support to affected individuals, helping them understand the implications of the breach and how to protect their information moving forward.
Evaluation of Effectiveness
The steps taken by Ballard and Francesco align well with best practices in incident response, demonstrating a thorough and proactive approach. However, the effectiveness can be further evaluated based on:
Speed of Response: How quickly these steps were implemented following the discovery of the theft.
Comprehensive Risk Assessment: A detailed risk assessment was conducted to identify all possible data at risk and the broader implications.
Follow-Up Actions: Any additional steps taken post-incident to strengthen data security and prevent future occurrences.
Overall, their response appears to be well-coordinated and effective in addressing the immediate threat and providing support to affected individuals.
In response to Dean Rao’s email about his stolen laptop, Dave Ballard first checked on the Dean’s safety and promised a new laptop by the next day, setting up alerts for the stolen one. This was an effective immediate response, prioritizing the Dean’s safety and preparing for continuity. He informed Nick Francesco and RIT Public Safety, then prepared a replacement laptop to match the old one, ensuring quick internal communication and minimizing disruption by promptly preparing a replacement laptop. Ballard and Francesco tracked the stolen laptop by its serial number, notified the police, and contacted local pawn shops. This thorough approach showed diligence in attempting to locate the device, despite the slim chances of recovery. They assessed the risk of sensitive data exposure, finding minimal risk, which was crucial for managing potential risks and ensuring legal compliance. Over the next days, they helped the Dean recover important files from backups and other sources, minimizing the impact on the Dean’s work and demonstrating commitment to restoring normalcy quickly.
Here is the effective steps Dave Ballard and Nick Francesco took for the incident.
Firstly, Nick Francesco enabled their asset management system to alert him if the device attempts to connect to their servers.—- I think if they know the device is attempting to connect to their servers,then they can remote the information on the lab-top from a long distance.
Secondly, Ballard sent notes to Francesco and to RIT Public Safety. Because his email to Public Safety had generated a flurry of activity. Public Safety let him know that both ISO and ITS had been notified; each office had been in contact with Ballard as well.
Thirdly, when Dave Ballard and Nick Francesco came to the Dean’s office next morning they asked‘What student records did you have on your laptop?’ The Dean quickly replied ‘None.’ —-So they knew they don’t have to take another round of credit monitoring for hundreds of students.
Fourthly,Nick Francesco asked the Dean about if he has any old record or proprietary Saunders data.
Fifthly,Ballard reported the laptop’s serial number to Francesco, who reported it to the Rochester police and RIT’s safety office. Francesco then contacted local pawn shops, to see if anyone had attempted to sell a device with that serial number.
Sixth,Ballard took a close look at the most recently backed up data from the Dean’s laptop. In conjunction with the ISO office, he ran a software program that, among other tasks, searched for 9-digit numeric strings, as well as 16-digit strings.
In conclusion,Dave Ballard and Nick Francesco did what they have to do immediately. According to their experience the lab-top won’t be recovery,so the importance is the information on the device,more specific,is information like PII. However,they are not in rush to ask the Dean what kind of information on the device, but directly sent alert and send emails to RIT Public Safety.—-I think they are not overreact,because people’s memory can not be accurate all the time. Information security on this situation need the hundred percent guard up. So it doesn’t matter what the Dean said,once the device connect to their server,they will remote everything on it. And they searched for 9-digit numeric strings, as well as 16-digit strings. And the reason why they ask the Dean is that if the Dean said there are 100% for sure PII on that device,they will take another round of credit monitoring for hundreds of students,which is quite expensive.
Firstly, upon receiving the urgent email from the Dean, Dave Ballard immediately responded. He first ensured the Dean’s safety, emphasizing that personal safety was the primary concern.
Next, Ballard activated the asset management system so that he would be notified immediately if the stolen device attempted to connect to the college’s server. This was crucial for tracking the location of the device and could potentially help recover it or at least protect the data on the device from unauthorized access.
Then, Ballard maintained communication with the Dean and also notified other relevant departments. This cross-departmental communication was key to handling such incidents, ensuring that all parties involved were informed and could take appropriate actions promptly.
Afterward, Ballard planned to go to the office the next morning to handle related matters and had arranged a meeting with the Dean to deliver a new laptop.
Finally, during the meeting with the Dean, Francesco specifically inquired about the potential presence of students’ personal information on the device. This was crucial as it related to whether there was a need to report the data breach to external authorities and the possible legal and compliance measures that might need to be taken.
2.Ballard and Nick Francesco took the following steps to assess and respond, summarized below:
a. Acknowledgement of receipt and expression of sympathy: Reply immediately to the email confirming receipt and expressing understanding of the urgency of the situation. At the same time, I express my sympathy to the owner and understand the trouble that the loss of the notebook has caused him.
b. Information collection: Ask for specific details, such as when and where the laptop was stolen, and whether sensitive information was involved. Find out if any safety measures have been taken.
c. Emergency response: If the laptop involves company secrets, notify the company’s IT department and security team.
d. Support and solutions: Provide alternative devices to help recover data if available. Provide further safety advice to ensure that similar incidents do not happen again.
e. Follow-up: Regular follow-up of events to ensure that problems are resolved. After the event, write a summary report, assess the damage and make recommendations for improvement.
The above steps ensure a timely and effective response to Ash Rao’s laptop theft, minimizing damage and preventing similar incidents from occurring.
Dave Ballard and Nick Francesco likely took several immediate steps upon receiving Dean Rao’s email informing them that his laptop had been stolen. Here’s an evaluation of the typical actions they might have taken:
Firstly, it is acknowledgement and assurance. They probably replied promptly to Dean Rao’s email, acknowledging the situation and assuring him of their support. Secondly, it is reports to Higher Authorities. As IT professionals, they likely understand the importance of reporting such incidents to higher authorities within the college or university, such as the IT security team or campus security. Furthermore, it is assessment of Security Protocols. They may have reviewed existing security protocols and procedures to identify any potential vulnerabilities or gaps that may have contributed to the theft of the laptop. Then, it is remote Wipe or Lock. What’s more, they are change of credentials, backup and recovery and communication with stakeholders.
-Immediate Processing
Ballard contacted the Dean by phone as soon as he received the email. And quickly responded to follow-up emails to get to work on the problem the first time. And immediately obtain a new laptop for the Dean.
-Immediate notification of appropriate IT and security personnel
Francesco contacted RIT’s Public Safety Department as well as the ISO to ensure that the incident was properly documented and handled.
-Information Protection
Confirmed that no sensitive student information was stored on the dean’s laptop and checked the dean’s computer’s backup data to determine if any important information was lost. Ballard allowed the asset management system to alert the stolen laptop when it attempted to connect to the server, reducing the potential risk of a data breach.
-Continued Follow-Up
Ballard continued to communicate with the dean, including informing him of the steps taken and the status of the new laptop, and kept the dean informed.
They quickly responded, collected necessary information, took appropriate security measures, and developed a clear follow-up plan. These measures help stabilize Dean’s emotions, prevent further losses, and ensure that the college can quickly provide the necessary support to Dean.
When evaluating Dave Ballard and Nick Francesco’s response to Dean Rao’s email about laptop theft, we need to consider whether their response was prompt, professional, and in accordance with the standard information security incident handling procedures. We can see from the materials that, Ballard has a clear understanding of the potential risks of sensitive information leakage and is aware that if a computer contains identifiable personal information, it must report to the New York State Attorney General’s Office and may need to provide credit monitoring services for individuals whose identities may be compromised.
This timely alertness and consideration of potential consequences reflect Ballard’s sensitivity and professional ability to respond to information security incidents. However, since the material does not directly mention Nick Francesco’s specific actions, we can only assume that he is also handling this matter similarly, or at least assisting with Ballard’s leadership.
In summary, Dave Ballard and (hypothetical) Nick Francesco’s response to Dean Rao’s email was timely, professional, and in compliance with information security incident handling requirements, which helps to minimize potential risks and protect the interests of the organization.
Dave Ballard and Nick Francesco took some steps in response to Dean Rao’s email about his stolen laptop. First, Ballard called the dean on his phone but couldn’t get through, so he sent a response email asking if the dean was OK. The dean replied that he was fine and that the police had been informed. Ballard then assured the dean that he would provide a new laptop and have the asset management system alert him when the stolen device attempted to connect to their servers. Next, Ballard sent a notice to Francisco and RIT Public Safety informing them of the incident. He also found the same model laptop used by the dean and configured it to reflect the dean’s preferences using the asset management application LANDesk. Ballard made sure the new equipment was ready before meeting with the dean. In addition, Ballard’s email to Public safety triggered activity and he was informed that both the Information Security Office (ISO) and the Information Technology Services (ITS) had been notified and were in contact with him. Nick Francisco is also aware of the situation. Overall, the steps taken by Dave Ballard and Nick Francesco in response to Dean Rao’s email were timely and focused on providing the dean with a new laptop as soon as possible. They also ensured that the necessary parties were informed of the incident.
They responded to the incident in three steps.
The first step is to initiate an initial response immediately after receiving an email notification from the dean. Take immediate steps to contact the dean to confirm the specifics of the situation and to prevent misinterpretation. When phone contact fails, quickly explore other ways to contact. At the same time, assign and start a backup device, and make the device as close to the previous mode of operation as possible. And activate the asset management system so that any message trying to connect to their own server is notified in the first time, so as to ensure public safety.
In the second step, they contacted the dean to review the information, restore and back up the information loss as much as possible, and minimize the loss, especially for the cost assessment of some sensitive information. It also contains some Social Security numbers and student ID numbers, sensitive information that must be verified if involved.
The third step is to authorize the retrieval of the serial number of the stolen laptop and inform the police and local pawnshops.
First, Ballard dialed the Dean’s number, but couldn’t get through, so he emailed a reply expressing concern for the Dean’s safety. The Dean responded that he was fine and had already notified the Rochester police. Ballard then assured the Dean that he would provide him with a new laptop and enabled the asset management system to alert him if the stolen device attempted to connect to their servers. Next, Ballard sent notes to Francesco and to RIT Public Safety, informing them of the situation. The next morning, Ballard located a laptop of the same model as the Dean’s and configured it to reflect the Dean’s preferences referring to LANDesk. He then met with the Dean, they attempted to recover data and check the possible whereabouts of various missing computers.
Their steps were effective. Ballard’s quick response and assurance of new laptops supported the Dean. Ballard and Francesco communicated with RIT’s public safety department ensured that interested parties were informed. In addition, enabling an asset management system to track stolen devices is also an effective measure.
1. They were immediately aware of the seriousness of the situation and this awareness enabled them to act quickly and decisively to mitigate any potential risks. 2. Dave Ballard alerted campus police, who immediately launched an investigation to track down the stolen laptop. 3. Ballard and Francisco met with the dean to discuss the laptop theft. 4. Nick Francisco took the initiative to inform the IT department of the college. The lT team has the technical expertise to remotely access and potentially delete any sensitive data on a stolen laptop, protecting the college from potential data breaches. 5. Francisco reported the incident to Rochester police and the Office of Public Safety. Francisco contacted local pawnshops and electronics stores. 6. Ballard and the Information Security Office (ISO) use software to scan backup data for any possible personally identifiable information or sensitive data.
Dave Ballard and Nick Francesco took the following steps after an email from Dean Rao informed them that his laptop had been stolen:
1. Dave Ballard first tried to contact Dean Rao on the phone, but was unsuccessful. He then emailed back to Dean Rao, asking if he was safe. This step shows care and concern for Dean Rao and embodies the principle of safety first.
2. Dean Rao replied to Dave Ballard’s email saying that he had notified the Rochester police and asked how quickly they could provide him with a new laptop. Dave Ballard replied not to worry, he would be at Dean Rao’s office by 9:30 the next morning and had already enabled the asset management system to receive alerts when the device tried to connect to their server. These steps show an understanding and response to Dean Rao’s urgent needs and demonstrate their focus on device safety.
3. Dave Ballard sent a notice to Nick Francesco and RIT Public Safety. This step ensures that the relevant personnel and departments are aware of the incident and can act accordingly.
4. The next morning, Dave Ballard found the same model of laptop that Dean Rao was using. He configured the new device using the asset management application LANDesk to reflect Dean Rao’s preferences. This step ensures that the new device can meet Dean Rao’s needs and reduces the possibility of support issues.
To sum up, Dave Ballard and Nick Francesco took a series of effective steps after Dean Rao’s laptop was stolen. They showed care and concern for Dean Rao, responded to his needs in a timely manner, and took steps to ensure that the new equipment was made available to Dean.
Immediate response: Ballard arranged for a new computer to be provided as soon as possible to protect the continuity of the dean’s work.
Asset management system: Ballard enabled the asset management system to receive an alert when a stolen laptop attempted to connect to the server.
Data backup and restore: Ballard checked and attempted to restore the Dean’s backup data to minimize the impact of data loss.
In my opinion, these responses were timely and effective, but there were some areas for improvement, such as the college’s automated computer locator system, frequent automated data backups, and stronger remote wipe capabilities
The steps taken by Dave Ballard and Nick Francisco in response to the theft of Dean Rao’s laptop can be broken down as follows:
1. Confirm Dean’s safety: Care about Dean’s safety and confirm whether he is OK.
2. Promise and provide a new computer: Promise and prepare to provide a new laptop to Dean to ensure the continuity of work. Set alarms to track the activity of stolen computers.
3. Internal and public safety communications: Notify Nick Francisco and RIT Public Safety to ensure everyone is kept informed of the incident.
4. Prepare replacement equipment: A replacement computer similar to the stolen computer is equipped to meet Dean’s work needs.
5. Tracking and alarm: Try to use the computer’s serial number to track its location, although the possibility of recovery is small, but reflects the determination to solve the problem. Notify local police and contact pawn shops in case the computer is illegally sold.
6. Assess data risk and recover files:
Assess the risk of data breaches and take steps to minimize potential risks. Assist Dean in recovering important files from backups and other sources to get back to work as quickly as possible
Dave Ballard took the following steps in response to Dean Rao ‘s email: 1. After first trying to contact him by phone, he replied to him by email and confirmed whether he was safe.2. He learned that Dean Rao had informed the Rochester police and asked how quickly he could get a new laptop.3. He replied to Dean Rao that he would go to his office before 9:30 the next morning and had enabled the asset management system to remind the device when it tried to connect to the server.4 He sent notices to Nick Francesco and RIT Public Safety.5. He found a laptop of the same model that Dean Rao used in the next morning and configured it according to Dean Rao ‘s preference. Among these measures, Ballard took a timely response to Dean Rao ‘s email and asked about his security, and he also tracked the connection of the equipment by enabling the asset management system and sent notifications to other relevant departments to ensure that the incident was properly handled. In addition, he provided a new laptop the next morning and configured it according to Dean Rao ‘s preference to ensure he could return to work as soon as possible. These measures are all effective as they demonstrate a rapid response and attention to events.
After receiving the email, they first verified the details of the email with Dean Rao and confirmed whether the computer contained sensitive information. Search for the serial number of the stolen computer and seek assistance from the police and RIT Security Office to check local pawnshops, protect the privacy information inside the computer, and prevent misuse.
Steps:
1. Verification: Confirm whether the email received from the Dean was actually sent by him, using both phone and email.
2. Laptop Reassignment: Reassign a laptop of the same model and configuration as the stolen one to mitigate the impact on the Dean’s work. Configure the new laptop with the same preferences and restore data from the most recent backups.
3. Monitoring: Contact the Security Office and IT department to monitor if the stolen laptop attempts to connect to the server.
4. Data Sensitivity Assessment: Evaluate whether the lost information includes highly sensitive data that requires credit monitoring.
5. Theft Surveillance: With assistance from the police and RIT Security Office, monitor if anyone purchases accessories related to the stolen laptop or attempts to sell a laptop with the same serial number at pawnshops.
6. Sensitive Data Retrieval: Collaborate with the ISO office to check if the 9-digit and 16-digit numbers stored on the stolen laptop are sensitive data.
Evaluation:
While Dave Ballard and Nick Francesco’s response was comprehensive and followed a well-tested procedure, some flaws in the process could potentially cause issues.
1. Authentication Flaw: After receiving the email, Dave Ballard and Nick Francesco only confirmed its authenticity by replying to the email. This is insecure. They should have ensured contact with the Dean himself before proceeding.
2. Backup Strategy: Dave Ballard and Nick Francesco should recommend that university staff with laptops use real-time backup solutions. This would prevent them from only having access to outdated data during recovery.
By addressing these issues, the response procedure could be further strengthened to ensure data security and integrity.
Dave Ballard and Nick Francesco took immediate action after learning that the dean’s laptop was stolen.
1.Dave first cared about the dean’s safety and arranged to provide him with a new laptop the next morning.
2.He activated the alarm in the asset management system so that it can be tracked when the device is connected to the Internet. At the same time, Nick retrieved the serial number of the stolen computer from the inventory system and reported it to the police and RIT security office.
3.They also contacted pawn shops and electronics stores to try to find the lost computer. Although they can’t remotely erase their computers, their countermeasures are generally timely and appropriate, aiming at reducing the potential risk of data leakage.
However, what they may need to improve is to ensure that the key personnel’s equipment has the latest data backup in advance, and consider implementing a more effective remote erasure function.
Dave Ballard and Nick Francesco took appropriate steps in response to Ash Rao’s email, including:
1.Assessing the situation and understanding the potential impact of the stolen laptop.
2.Contacting RIT’s IT department to remotely wipe the laptop and prevent unauthorized access to sensitive information.
3.Reporting the theft to RIT’s Public Safety department and the local police.
4.Providing Ash Rao with a replacement laptop and ensuring that he had access to all necessary tools and information to continue his work.
1.Immediate Communication and Assurance.Ballard tried to call the Dean immediately and then sent an email to ensure the Dean’s safety. This was an effective first step to ensure the Dean’s well-being before addressing the technical issue.2.Arranging a Replacement Laptop .Ballard assured the Dean that he would provide a replacement laptop the next morning.This was a necessary step to minimize downtime for the Dean, ensuring he could continue his work with minimal interruption.3.Configuring the New Laptop.Ballard configured the new laptop to reflect the Dean’s preferences using their asset management system.This was efficient and ensured that the new laptop would be ready for immediate use by the Dean.4.Notification and Coordination.Ballard notified Nick Francesco, Public Safety, ISO, and ITS about the incident.Effective communication with relevant departments ensured that the incident was handled according to protocol and that all necessary parties were informed.5.Assessing the Risk of Data Breach.Ballard, along with the Dean, assessed whether any sensitive data was on the stolen laptop.This was crucial to determine the risk level and to comply with legal requirements if sensitive information was compromised.6.Initiating Alerts and Backup Recovery.Ballard set up an alert to detect if the stolen laptop connected to the internet and arranged for data recovery from the most recent backup.Proactive steps like setting up alerts and attempting data recovery were important for minimizing potential data loss and tracking the stolen laptop.
First, they sent an email after being unable to reach the dean on the phone, asking him and notifying the police. They told the dean they would provide a new laptop and enable an asset management system that would alert them when stolen devices tried to connect to their servers. Then, Ballard sent notes to Nick Francesco and RIT Public Safety to inform them about the incident. He also located a laptop of the same model that the Dean used and configured it to reflect the Dean’s preferences using the LANDesk asset management application. finally, they confirmed to the dean that there were no student records on the laptop. And the data is confidential, but not proprietary. RIT users are responsible for backing up their own backups, and they help the Dean restore his machine from the last backup.Overall, Dave Ballard and Nick Francesco took prompt action to address the situation, ensuring the Dean’s safety, providing him with a new laptop, and taking necessary steps to protect sensitive information.to handle the incident effectively.
Dave Ballard and Nick Francesco took a systematic and comprehensive approach when they learned that Dean Rao's laptop had been stolen. They first verified the report, then quickly notified the police and RIT Security Office, providing the serial number of the device for tracking. In addition, they assessed the risk of data breaches, possibly revoking access rights associated with stolen devices and notifying potentially affected individuals. They also coordinate with law enforcement, provide credit monitoring services for students, and provide technical support. At the device level, they assign Dean a new device and ensure that the asset management system detects the device's attempted connection. They also investigated whether the laptop contained sensitive information and contacted local shops to see if anyone was trying to fence it. Finally, they double-checked the backup data to see if there was sensitive information such as Social Security number or student ids. These actions demonstrate the importance they place on data security and accountability.
Ballard called the dean, but the call was unavailable, and he responded to a message concerned about the dean’s safety. I contacted Rochester P.D. Ballard and subsequently proposed a new laptop to the director, stating that he wanted to launch an asset management system to alert him when trying to connect the stolen device to the server. The following morning, Ballard sent a public security report to Francisco and the Royal Institute of technology. Ballard found the same laptop as the dean and programmed it according to Randesk’s preferences. He met with the director, recovered the data, and examined the whereabouts of the missing computer.
It is useful. Ballard’s rapid reaction and the new laptop guaranteed the dean’s support. Ballard and Francesco contacted the public security agency in Rita to notify the persons concerned. In addition, the asset management system tracking stolen cars is also working.
After receiving DeanRao’s email, DaveBallard and NickFrancesco followed a structured incident response process to deal with the data breach. Their critical steps include assessment and containment – quickly determining the scale of the breach and blocking illegal access, communication – notifying affected individuals and working with law enforcement, and mitigation and support – providing credit monitoring services and technical support. Their response strategies are in line with industry best practices and demonstrate comprehensive and proactive crisis management. However, its effectiveness needs to be further assessed based on the speed of response, comprehensiveness of risk assessment and follow-up. Overall, their response appeared coordinated and effective, addressing immediate threats in a timely manner and providing assistance to those affected.
After receiving Dean Rao’s email about his laptop being stolen, Dave Ballard and Nick Francesco actively took a series of measures to assess and control the risk:
1. Ensure the safety of the dean and notify RIT’s public safety department and relevant personnel
2. Assign a new computer of the same model as the dean’s old laptop to the dean, and set it according to his preferences to ensure the dean’s normal work in the future.
3. Retrieve the serial number of the stolen laptop from the inventory management system of the business school and attempt to track it, and report it to the Rochester police and local pawnshops. Although they know that the likelihood of finding the device is low, they are still willing to try their best.
4. Restoring some computer backup data, in order to confirm whether sensitive data was leaked, they searched for 9 and 16 digits to confirm whether the social security number or RIT student ID number was stored in the lost laptop backup data. They found that the risk was relatively low, avoiding expensive credit monitoring.
5.Finally, they helped the dean recover most important files from backup and other sources, minimizing the risk and impact of the laptop theft incident.