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Online Collaboration

February 2 – Gerald C. Kane to Present “Wikipedia: The Canary in the Coal Mine for Online Collaboration”

January 26, 2018 By Jing Gong

Wikipedia: The Canary in the Coal Mine for Online Collaboration

by

Gerald C. Kane

Professor of Information Systems
Carroll School of Management, Boston College

Friday, February 2, 2018

10:30 AM – noon

Speakman Hall Suite 200

 

Abstract

Many companies are increasingly seeking to use online communities for collaboration and innovation.  Perhaps the most robust of these is Wikipedia, the open online encyclopedia that hosts millions of articles in hundreds of languages.  Wikipedia preserves the entire history of collaboration that has taken place over the past 15 years, providing a remarkable environment for studying online collaboration and knowledge creation.  While companies may not be interested in creating a Wikipedia-type platform, per se, the lessons learned in such a massive and robust online community can provide important insights for how to support innovation within companies (i.e. among employees) or across company boundaries (i.e. between employees and customers).

This presentation provides an overview of a 5-year research program investigating collaboration on Wikipedia using multiple methods (funded by National Science Foundation CAREER Award #0953285).  While several of these papers have already been published in top journals, several are still under review.  Nevertheless, the individual papers often overlook the overarching logic and insights provided by the integrated research program. Taken together, these studies suggest that collaboration on Wikipedia can be understood as a complex adaptive system (CAS), which are defined by several features, such as non-linearities, co-evolution, self-organization, and emergent dynamics.

Tagged With: boston college, complex adaptive system, Online Collaboration, Online Communities, Wikipedia

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