Experience
COMCAST (2005-Current)
Senior Manager, Data Quality
04/2020 – Current
Manager, Data Quality
05/2017 – 03/2020
Contributions
Standardization of data quality efforts including automation of triage ticketing, and policies.
Managed a team of 4 EBI data quality analysts
Technology used
Tableau, Teradata, Oracle, Toad, JIRA, Avaya CMS
Experience
- Lead on developing operational policies and standards for data quality initiatives for data governance.
- Lead on maintaining operational excellence for team use on Tableau, GitHub, and Sharepoint.
- Recognized by senior leadership as a lead subject matter expert on process improvement.
- Designed and implemented a standardized approach to data quality for the EBI DQ team, including directing automation design to reduce daily work by 16 hours daily.
- Developed a tracking process to support the distribution of data quality performance metrics for the team. This lead to additional process changes and advertisement of performance improvements to SLT.
- Data quality analysis and rule development for tracking of data trends across multiple platforms (Oracle, Teradata, Hadoop). Over 20k rules processed daily.
Senior Manager, Business Intelligence
01/2015 – 05/2017
Contributions
Implementation of new Tableau site for divisional reporting
Admin for Tableau Site for 4k+ users across 50+ workbooks
Managed a team of 6 BI Analysts
Technology used
Tableau, SSMS, SSRS, Teradata, COGNOS, Sharepoint, eWFM, Avaya
Experience
- Improved stakeholder confidence by standardizing communication methods, reducing steps to production, and increasing focus on data integrity.
- Outlined a progression tracking system for employee development to clearly define roles, responsibilities, and development expectations which was expanded to all IT departments.
- Led projects to develop divisional reports that replaced multiple regional reports. This movement reduced overall headcount requirements by over 50% and streamlined the reporting structure moving from Excel/COGNOS 8 to Tableau/SSRS.
- Worked with information technology, business intelligence, and data architecture teams to stand-up a new centralized data warehouse and operational data store for improved BI standardization.
- Managed centralization of regional reporting groups to divisional teams.
Manager, Business Intelligence
01/2014 – 01/2015
Contributions
Reported directly to VP of BI
Standardized divisional BI intake process
Technology used
Tableau, SSMS, COGNOS, Sharepoint, TFS, eWFM, Avaya CMS, Aceyus
Experience
- Improved telecom routing design and implementation by bridging communications between frontline, telecom, and business intelligence teams.
- Partnered with frontline, business intelligence, database management, and data architecture teams to build a frontline scorecard and dashboard tool.
- Partnered with frontline, business intelligence, database management, and data architecture teams to build a frontline scorecard and dashboard tool.
- Designed and implemented a standardized approach to request management to improve response time and documentation of requests.
- General project management duties to support residential billing, repair, sales, and retention teams.
Senior Manager, Analytics
03/2013 – 01/2014
Manager, Analytics
02/2012 – 03/2013
Contributions
Primary support for telecom, Avaya and CISCO report data
Managed a team of 4 report developers, and 1 ETL specialist
Technology used
Tableau, COGNOS, SSMS, Sharepoint, eWFM, Avaya CMS, Aceyus
Experience
- Built new analytics team from the ground-up to support report and analysis requests from leadership.
- Centralized efforts that were maintained by multiple local analyst teams to a single divisional team reducing headcount and increasing quality of reporting.
- Transitioned reporting from locally maintained excel and access databases so to a single source of truth for reporting: COGNOS
- Led efforts to restructure, update, and improve ETL processing to support faster response times, and standardized metrics.
- Reduced report counts by 70% to aid in better focus on daily metrics.
- Managed introduction of Tableau report to field for focus on data discovery and support of deep-dive analysis.
Previous work
COMCAST – Senior Analyst – Resource Optimization – 04/2010 – 02/2012
COMCAST – Analyst – Workforce Management – 06/2009 – 04/2010
COMCAST – Specialist – Forecast Analysis – 02/2007 – 06/2009
COMCAST – Support Desk Representative (WFM/RTA) – 05/2006 – 02/2007
COMCAST – Customer Account Executive (Tech support) – 11/2005 – 05/2006
COMPUTER RENAISSANCE – General Manager – 02/2003 – 10/2005
BANCTEC – Installation Sales Liaison – 05/2003 – 06/2004
BANCTEC – Customer Engineer – 04/2000 – 05/2003
DELTA STATE UNIVERSITY – Assistant Systems Engineer – 08/1996 – 04/2000