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Shaun Cole                                                                     shaun.cole@temple.edu

42 S 15th St UNIT 1203 | Philadelphia | PA | 19102 | 615-668-8490

 

EDUCATION

Temple University – Fox School of Business, Philadelphia, PA

Bachelor of Management Information Systems                                          Graduation: TBD

Currently attending

 

ACTIVITIES

Member, National Society for Leadership and Success                        January 2021 – Current

Member, Association for Computing Machinery                                 May 2021 – Current

Member, Ecological Eating Group                                                       January 2021 – Current

 

TECHNICAL SKILLS

Data visualization / Reporting:                Tableau, Excel, COGNOS, SSRS

Database Management:                           Oracle, T-SQL, Teradata, MySQL, PostgreSQL

Process / Information Systems:               Visio, Draw.io

Workforce Systems:                                Avaya CMS, Aspect eWFM

 

EXPERIENCE

Comcast – November 2005 – Current

 

Philadelphia, PA

Senior Manager, Big Data – April 2020 – Current

Manager, Enterprise Business Intelligence – May 2017 – March 2020

·      Lead on developing operational policies and standards for data quality initiatives for data governance.

·      Lead on maintaining operational excellence for team use on Tableau, GitHub, and Sharepoint.

·      Recognized by senior leadership as a lead subject matter expert on process improvement.

·      Designed and implemented a standardized approach to data quality for the EBI DQ team, including directing automation design to reduce daily work by 16 hours daily.

·      Developed a tracking process to support the distribution of data quality performance metrics for the team. This lead to additional process changes and advertisement of performance improvements to SLT.

·      Data quality analysis and rule development for tracking of data trends across multiple platforms (Oracle, Teradata, Hadoop). Over 20k rules processed daily.

 

Atlanta, GA

Senior Manager, Business Intelligence – January 2015 – May 2017

·      Improved stakeholder confidence by standardizing communication methods, reducing steps to production, and increasing focus on data integrity.

·      Outlined a progression tracking system for employee development to clearly define roles, responsibilities, and development expectations which was expanded to all IT departments.

·      Led projects to develop divisional reports that replaced multiple regional reports. This movement reduced overall headcount requirements by over 50% and streamlined the reporting structure moving from Excel/COGNOS 8 to Tableau/SSRS.

·      Worked with information technology, business intelligence, and data architecture teams to stand-up a new centralized data warehouse and operational data store for improved BI standardization.

·      Managed centralization of regional reporting groups to divisional teams.

Manager, Business Intelligence – January 2014 – January 2015

·      Improved telecom routing design and implementation by bridging communications between frontline, telecom, and business intelligence teams.

·      Partnered with frontline, business intelligence, database management, and data architecture teams to build a frontline scorecard and dashboard tool.

·      Partnered with frontline, business intelligence, database management, and data architecture teams to build a frontline scorecard and dashboard tool.

·      Designed and implemented a standardized approach to request management to improve response time and documentation of requests.

·      General project management duties to support residential billing, repair, sales, and retention teams.

 

 

Senior Manager, Analytics – March 2013 – January 2014

Manager, Analytics – February 2012 – March 2013

·      Built new analytics team from the ground-up to support report and analysis requests from leadership.

·      Centralized efforts that were maintained by multiple local analyst teams to a single divisional team reducing headcount and increasing quality of reporting.

·      Transitioned reporting from locally maintained excel and access databases so to a single source of truth for reporting: COGNOS

·      Led efforts to restructure, update, and improve ETL processing to support faster response times, and standardized metrics.

·      Reduced report counts by 70% to aid in better focus on daily metrics.

·      Managed introduction of Tableau report to field for focus on data discovery and support of deep-dive analysis.

 

Senior Analyst, Resource Optimization – April 2010 – February 2012

Analyst, Workforce Management – June 2009 – April 2010

Specialist, Forecast Analysis – February 2007 – June 2009

Support Desk Representative, WFM/RTA – May 2006 – February 2007

Customer Account Executive, Tech Support – November 2005 – May 2006

 

Previous Employment:

COMPUTER RENAISSANCE – General Manager – 02/2003 – 10/2005

BANCTEC – Installation Sales Liaison – 05/2003 – 06/2004

BANCTEC – Customer Engineer – 04/2000 – 05/2003

DELTA STATE UNIVERSITY – Assistant Systems Engineer – 08/1996 – 04/2000

 

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