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  • Client server
  • Cloud computing
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Current Employment

Temple University Computer Services Help Desk Consultant  

(August 2012 – Present)

I am currently employed by Temple University Computer Services as a Help Desk Consultant. Here, I provide technical support for Temple University’s students and staff. I handle upwards of 3- 6 clients per hour, handling an average of 2,800 incident tickets per year. Support is given either in person or over the phone.

Proficient Skills:

            • Both Windows and Mac Operating Systems 
            • Basic Linux Knowledge
            • Proficient in Microsoft Word, Powerpoint, and Excel
            • Advanced Virus Removal
            • Data Recovery
            • Wide Variety of Software Knowledge
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