Information Technology Services Help Desk Consultant
I started working for Information Technology Services: Client Services at the Temple University Helpdesk ever since August of 2017. Going into this student worker position, I wasn’t expecting to learn much, however, I learned a lot about the different softwares that temple offered to students/staff, the bugs that comes with softwares and how to fix them. While working here, I’ve improve on many skill sets that will benefit in future careers me such as time management, being more detail oriented as well as improving my organization skills . The helpdesk work environment is very fast paced with numerous clients walk-ins and calls come in and out requesting help with their issues relating to their TU Accessnet account and computer software/hardware related problems. I also have dramatically improve my analytical skill, communication skill, presentation skill. Speaking with clients on a daily basis have improved my public speaking skills and the way I present myself before, during, and after I assist the client is crucial because there will be a client survey feedback form sent out to the client 24 hours after issue gets resolved. Customer satisfaction is crucial. Occasionally I am assign to do small projects like testing software compatibilities and give suggestions of ways to improve on the product before it gets distribute for the entire university to use. This helps me with analytical skills as I am tasked to find bugs while using the software and report them to upper management.