Claudine Youssef

Major: BBA MIS
Graduation: May 2018

Student

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Prudential Financial Inc.

Bring Your Challenges!

(June 2017- August 2017)

 

Prudential Financial Services is an institution that provides retirement funds, insurance, and annuities. Prudential is split into major divisions including Global Business Technology Solutions. GBTS uses technology to keep every part of the business thriving and running efficiently. During the Summer of 2017, I worked as an intern for Prudential Financial Inc. in the Incident Management Department under GBTS. The long-term goal of the Incident Management Department is to keep the business up and operating. If there is a problem within the business, the goal would be to get the business up and running as fast and efficiently as possible. These men and women dive into the fire when everything goes wrong. They deal with severity 1 and severity 2 issues that disrupt the business, making sure to stop or minimize impact.

Noticing relevant trends, finding efficient ways to process and present data, and making modes of communication more transparent helped the department realize this goal daily. My daily tasks included reaching out to resolve alerts for over 65 different servers, identifying patterns within different applications, and submitting tickets to suppress alerts all leading to increased efficiency. I have worked with different applications including Remedy, Skype, Lotus Notes, Outlook, Excel, ORC, ARC, and Iceland to create queries, analyze raw data trends, and contact information. I have contacted dozens of teams and individuals to elicit the next steps to resolve the alerts within different servers. One of the most critical skills that I have learned from my time with Prudential is the importance of working and communicating in a team environment. Prudential has taught me that every individual plays a crucial role in keeping the business up and running. Good communication is a crucial part of  keeping a large company connected and moving toward the same goals.


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