Experience
TECH Center, Philadelphia, PA
TECH Consultant
August 2018 – Present
- Provide customer service for students who are using the computer and printers within the TECH Center
- Assist students with technology issues that arise by troubleshooting
PHEAA, Harrisburg, PA
IT Business Analyst Intern
July 2019 – August 2019
- Learned how to navigate using Jira and Confluence
- Assisted teams with Agile and Scrum meetings, like daily stand-ups
- Helped to analyze and document business problems to assist the scrum teams with application development