Site Reliability Engineering: Service-Level Agreements and Objectives
In this course, I learned how to use key Site Reliability Engineering concepts like service-level indicators (SLIs), service-level objectives (SLOs), error budgets, and service-level agreements (SLAs), to define and measure system reliability. I explored how SLIs help quantify performance, and how SLOs turn those indicators into meaningful goals that align with user expectations. I also learned how error budgets provide a structured way to balance innovation and reliability, holding teams accountable when performance falls short. Finally, I gained a better understanding of how SLAs formalize service expectations with customers. This course helped me see how these concepts work together to guide decision-making and improve system health.