Store Management Intern
- Job function (e.g., overall role, assigned tasks)
- The role of my position (Store Management Intern) was to help oversee all Team Leads and Team members with a focus on driving sales and performing safe daily operations. I worked cohesively with the Executive Team Leads as well as the Store Directory to help achieve the highest earning quarter in Targets history. This was done by leveraging technology to streamline the companies efficiency.
- Examples of projects (e.g., list the projects you worked on and what you accomplished)
- During my internship one of the largest projects that I helped to spearhead were new safety policies to combat COVID-19. This was difficult because the unpredictability of the customer as well as the employee led to many in the moment decisions. For example if we had a customer walk in without a mask we would provide them a mask, but if the customer were to lose their temper and raise their voice we would have a much larger problem on our hands. Due to this we had to make every employee who would be taking on this position take a verbal deescalation course in case this situation were to arise. Another large problem we found was that we were not given hours for this role specifically so we had to take hours from other parts of the store. Because of this if we had an employee on cleaning who couldn’t make their shift, we would be out two people instead of just one. With two cleaners at all time we struggled with overcoming inefficiencies for a little while but quickly learned how to make it work by utilizing software.
- What you learned and how it relates to your major (e.g., describe what you learned from this experience in the context of specific courses)
- Throughout my internship, one of the biggest focuses was on teaching the Team members how to fully utilize Targets in-store software to help create a more efficient process. This new challenge was perfect for me because it gave me an amazing opportunity to meet all of the Team members in the store but also to help teach them our new software being rolled out called “MyDay”. This software is essentially every individual application we use combined into one application. The importance of getting my team onto this new application was that it allowed us to find flaws, eliminate down time while switching between applications, as well as improving accuracy being that it is one of a companies most important metrics. I learned a great deal during my internship about how to manage employees, how to think analytically, and how to take that analytical perspective and combine it with our metric focused application “MyDay” to help drive sales and fill the store.
- Once approved, the description is automatically displayed in a post on your e-portfolio.