Week 9: Reading Questions & Case

Readings

1. What different kinds or IT outsourcing are there?
2. What is business process outsourcing and how is it related to IT?
3. If you were the manager of a major outsourced service and heard you were to be audited, what aspects of the outsourcing arrangement would you want to make sure were strong?
4. What is the difference between an outsourcing contract and a statement of work?  Which should you be interested in as an auditor? Why?

Crafting and Executing an Offshore IT Sourcing Strategy: GlobShop’s Experience

Think about these questions as you prepare for Tuesday’s discussion:

1. If you were auditing GlobShop’s move to offshoring how would you evaluate their decision? Did they do the right thing?  Why or why not? What evidence do you see?
2. Briefly list the critical challenges that GlobShop faced in executing its offshore strategy? What would you look for if you were auditing the implementation of this outsourcing deal?
3. Suppose GlobShop moved its more mission-critical activities offshore. How would your audit of the relationship change?