Anthony Lucas
Week 10 Stars BSC
| Stars Balance Scorecard | ||||
| Objective | Measure | Target | Initiative | |
| Financial Process | Increase % of revenue from outside sources | Revenue from fundraisers, donations, grants | 30% year 1
10% each following year |
Marketing to new target investors, government contracts |
| Consolidate IT budget | Reduction in non- “critical ”projects | Decrease 40% year 1
Decrease 20% year 2 |
Increase in available resources for mission critical project | |
| Customer | Quality trauma care | |||
| Golden hour standard defined as 1 Hour or less | Zero casualties | Increase patient survival rate | ||
| Internal Business Process | Centralized IS Structure | System availability >99% | 3 months | Increased network response time |
| Streamline application development process | System uniformity, interlinking of database | 6 months | Standardize design/build processes. Increased availability | |
| Learning & Growth Process | ||||
| Integrated IS knowledge | Employee training 100% | 3-6 months
$20000 reduction |
Elimination of costly vendor visits | |