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  • About
  • Syllabus
  • Schedule
    • First Half of Semester
      • Week 1: IT Governance
      • Week 2: IT’s Role and the Control Environment
      • Week 3: Business / IT Alignment
      • Week 4: Enterprise Architecture and IT Strategy
      • Week 5: Project Portfolio Management
      • Week 6: Monitoring & Evaluating IT
      • Week 7: Policy
    • Second Half of Semeter
      • Week 8: IT Services and Quality
      • Week 9: IT Outsourcing
      • Week 10: Cloud Computing
      • Week 11: IT Risk
      • Week 12: IT Security
      • Week 13: Disaster Recovery & Business Continuity
  • Assignments
    • Project #1
      • P Sample 1
      • P Sample 2
    • Project #2
      • AP Sample 1
      • AP Sample 2
  • Webex Session
  • Harvard Readings

MIS 5202 IT Governance

Temple University

Week 6: Monitoring & Evaluating IT

Due before class:

Watch this video:

Again, I hear reports that the video doesn’t work for everyone so here is an alternative link:

https://drive.google.com/open?id=0B8S2SZTC04ViYWJKWUNyVHJqd3c

Read the following:

  • “The IT Balanced Scorecard Revisited”,
  •  https://drive.google.com/a/temple.edu/file/d/0B8S2SZTC04ViR3NKNWhVZXI4cmM/view?usp=sharing
  • “Effective Communications:Performance Dashboards”, https://drive.google.com/a/temple.edu/file/d/0B8S2SZTC04ViN2pZVVJLSWd0cWM/view?usp=sharing
  • COBIT 5: Enabling Processes – MEA01-MEA03 https://drive.google.com/open?id=0B8S2SZTC04ViYVRpUWxTczU4RXM
  • All-in-One CISSP Exam Guide 7th Edition: pp 905-911

Activity

Reconsider the Stars Ambulance case that we discussed the first week of class.  If you were the incoming CIO what would be your top 3-5 objectives  for your first year or two?   Think about what quality means in relation to these objectives.  Then think about what metrics you would use to measure that quality and what data you would need to collect to support those metrics.  Post your thoughts online.

 

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Week 10: Monitoring & Evaluating IT

  • Week 10 Wrap-Up: STARS IT Balanced Scorecard
  • Week 10: Readings and Case Questions

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