IT Intern
Profesional Capital Services is a financial services company that assists other companies in the management, and administration of 401k benefit plans. The company currently employees around 130 people in Center City Philadelphia, and has customers coming from all corners of the United States.
What I do here is I assist in the management and maintenance of IT infrastructure. The infrastructure is compromised of desktop Windows PCs, EMC SANs, VMWare, standard RAID arrays, Windows domain controllers and servers, and manage the back end IP phone system.
A recent project of mine was to analyze all of the companies virtual machines and identify machines that are not fully utilizing its resources. Along with identifying, I had to then make a recommendation on what the resources should be reduced to gain higher utilization of the VM hardware. I was assigned this project so the company can reclaim extra resources to move forward with future projects that involve some physical to virtual conversion of some of the company’s servers. At the conclusion of this project, the IT department was able to claim back 600 GB of RAM, and 126 CPU cores to assign to new virtual machines.
what this job has taught me is how to analyze problems to create the most efficient solutions. Problems always arose from users, hardware, and the customers and it fell on my team to fix it before anything became worse. I used a lot of the IT administration knowledge I learned in my enterprise architecture course that is taught by the MIS department at Temple. The enterprise architecture course gave me a lot of background on the hardware side of IT, but at this internship I had to utilize my business analyst skills learned in my Temple MIS course, digital design and innovation studio, to effectively map out a problem, design the solution, and then ultimately create it while working with a team of people.