Thomas Arthur Couser

Major: BBA MIS
Graduation: May 2016


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Wegmans Food Markets

Front End Coordinator


               September 2010 – Present

Daily Responsibilities:

  • Provide incredible customer service by greeting customers and answering questions in a friendly manner, preemptively offering assistance, and accommodating customers who have special needs.
  • Supervise various scheduled tasks and ensure proper scheduling of Front End employees; following all federal, state and Wegmans rules and regulations.
  • Quickly respond to cashier pages and requests for assistance, making sure that cashiers are able to meet customer needs quickly and proficiently
  • Proactively monitor customer traffic patterns throughout the store in order to preemptively open extra lanes to ensure smooth customer flow.


 The Platinum Rule

Being a front end coordinator at Wegmans introduced me to a multitude of new experiences and ideas. If I had to choose one idea to take away and teach it to everyone across the world, it would be the platinum rule.

The common philosophy that many business owners hold is that of the golden rule. “Treat others as you would want to be treated”. This rule is taught to many young children in grade school as well as many adults later in life. It is this rule that many live their life, or run their business by, but I believe in something far greater.

The platinum rule states, “Treat others the way they want to be treated”. In order to provide the absolute best customer service a business must not think solely of what they believe to be the best experience, but instead, what the customer believes to be the best experience. By following this rule, businesses can increase customer retention by making them feel as if each transaction is tailored to their needs and not to the business itself.


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Professional Achievements

    • Class project Fall 2014

    • Fox IT Career FairFall 2014, Fall 2015

    • Active AIS memberFall 2013, Spring 2014

    • Fox IT AwardsSpring 2014, Spring 2015, Spring 2016

    • AIS professional development workshopFall 2013, Spring 2014, Fall 2014

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