Experience
The Dow Chemical Company
Business Intelligence Reporting Intern: May 2014 – August 2014
During my internship at Dow, I worked on the Diamond Systems Reporting team. Our team supports a solution to provide our internal customers with a single point of access to information they need to make better decisions with more confidence. This solution includes high-level dashboards, analytical tools, and detailed and transactional reports. Throughout the summer, I was responsible for two main projects:
- Revamping the Report Catalog: The goal of this project is to improve existing resources and provide additional resources to end-users by making pertinent information about training, data availability, security, support, etc. more easily accessible, consistent and clear. To obtain this goal, I updated existing content to reflect updated information and redesigned the navigational tabs to provide more direct, abundant, and accurate information about topics directly related to DSR. This solution impacts over 14,000 DSR users.
- 2014 Diamond Systems Reporting Improvement Survey: The goal of this project was to retrieve and analyze user feedback to identify areas for improvement. To obtain this goal I conducted a company-wide survey on 1,000 end-users experience with DSR. The survey rendered over 30% response rate. I conducted qualitative and quantitative analysis on the responses in order to suggest future improvement projects in current focus areas and identify new focus areas.
U.S. Commercial Service
International Trade Associate: May 2013 – October 2013
- Compose market research reports to provide clients and partners with insight about international markets and specific industries.
- Create executive reports and presentations by retrieving performance metrics, data sheets, and event details from the company database and customized platform.
- Assist in event planning with responsibilities including, but not limited to promotions, guest lists, and agendas.
- Design promotions for international trade events and distribute promotions to clients and partners by using creating queries in our client tracking system.
Samuel Shapiro & Company, Inc.
Import Intern: May 2012 – May 2013
- Organize and manage 300-400 files weekly, including confidential data for import cargo, customers, and vendors.
- Track and trace import cargo through a series of communication networks to ensure efficient movement of goods, compliance with government regulations, and confirmation of delivery.
- Input, update, and verify information into a customized database to provide colleagues, customers and government officials with accurate and up-to-date information.
The Philadelphia Salon
Business Intern: January 2012 – present
- Create and edit company literature to inform the public of upcoming events, promote the organization, and maintain accurate records.
- Organize, attend, and promote events by researching, fundraising, and updating social media.
- Assist in developing a business plan to turn the Divine Lorraine into the Philadelphia Interactive Museum of Contemporary Art during weekly meetings.
Serafina Philadelphia
Hostess: August 2011 – present
- Provide customer service for 150-seat, casual restaurant specializing in Northern Italian cuisine.
- Greet customers and evaluate estimated waiting times by assisting manager with zoned serving sections, including support with large parties and event coordination.
- Practice strong communication skills by answering telephone calls, recording reservations accurately, and acting as a liaison between customers, managers, and wait staff to solve discrepancies.
Coopers Seafood House on the Waterfront
Hostess: May 2011 – August 2011
- Greet and escort customers to the appropriate seating area, while updating hosts on dining room table statuses.
- Monitor three separate dining rooms to ensure a clean and safe environment for all customers.
- Provide a fun, cheerful environment for customers, inquire about service, and encouraging patrons to return.
Institute for School & Society
Temple University Work Study Student: August 2010 – May 2011
- Provide office assistance to the entire department of professionals, all with varied needs who conduct programmatic, basic, and applied research for the development of human resources and education to the university.
- Track accounts for department programs weekly, including securely processing confidential data from hundreds of vendors and consultants associated with the department.
- Communicate information to others inside and outside of the department.
Pittston Diner
Hostess/Busser/Server/Food Runner: April 2006 – August 2010
- Provide customer service for a 50-seat restaurant, ensuring fast, reliable food service by being knowledgeable about menu selections.
- Control seating customers in the designated section; manage customer payments, being held responsible for all customer transactions during that shift.
- Assist with inventory, and stock supplies as needed, ensuring coworkers were fully equipped for shifts.