EnerNOC powers up BPM to automate a core business process

http://www.computerworld.com/article/2897610/enernoc-powers-up-bpm-to-automate-a-core-business-process.html?nsdr=true

This article talks about an energy company that uses specific business process to help companies manage their energy usage. They use  energy intelligence software to obtain information about their energy usage.

1. Do you think that EnerNOC business process is strategically  built in a way that will make them successful?

2. Do you think the combination of the software system that manages company’s usage and the  relationships made between EnerNOC make this successful?