Follow-up information from Emily on CUSTOMER FEEDBACK

Below is information from Emily about customer feedback they receive.  The feedback is attached.

I’ve attached a word document of some of the feedback the ballet has received over the years from patrons. I’ve opted not to include their names. The first few are from our Tessitura database and are CSI (Customer Service Issue) notes that are updated by Ticket Philadelphia staff. You can tell that some people really don’t like Merriam Theater!

The second section is a list of direct emails sent to our info inbox (info@paballet.org). Most of these emails are inquiries about performance times and any online purchase issues. Sometimes we receive feedback on the overall experience of the ballet and if the patron enjoyed it, or have suggestions on how we can make their experience better. I typically reply to the info inbox emails personally and encourage patrons to reach out to us directly if there is an issue.

Here is the feedback:  CustomerService_Feedback