Every Wednesday starting August 31st, 2016
Learnerthone (5 sessions) 5:30 pm – 8:00 pm
Meetups ( 10 sessions) 5:30 pm – 7:00 pm
Meeting Location: Online via WeBex
All IT Auditor Candidates – Welcome to MIS5205!
MIS 5205, IT Service Delivery and Support, is to teach students assessing risk associated with technology service delivery and supports function from operation aspects, such as operating system, network and database administration, change management, service level agreement monitoring, problem and incident management and disaster recovery plan, etc. Students will learn how to evaluate IT operations from internal control point of view following various control assurance frameworks. The course is designed to teach students foundational knowledge of auditing the technical infrastructure of large institutions and assessing how this infrastructure provides a reliable and secure platform for business applications and end users. The course will build a foundation for students to understand the service center management and how IT operation teams are utilized to deliver value to the organization. Most importantly, student will learn how to identify key risks within various IT operation functions and how to evaluate controls that can mitigate those risks. Staring 2015, the course will be taught online via lectures, reading assignments, individual and group projects.
The class will begin on Wednesday, August 31st at 5:30 pm when we will go through the structure of the course as well as my expecting from you. This session will be our first Webex meetings. I expect that you will join with full video working. On Thursday of each week I will publish a list of readings questions for you to comment on using our class blog. I am looking for you to write a one or two paragraph comment on one of the questions and then comment on each other’s submissions during the week.
MBA, MS, CIA, CISA, CISSP