WeBex Meeting – 1.5 hrs meetups
Week 1 Slide Deck:
IT Service Delivery and Support_fall2016_9_01
Video and Discussion:
Weekly Reading Assignment:
CISA Review Manual 2015:
- 4.1- Chapter 4 reference
- 4.2.1 – Management of IS Operations
- 4.2.2 – IT Service Management
- 4.2.3 – IS Operations
- 4.6.5 – IS Operations Review/Auditing
- Exhibit 4.21 – Hardware Reviews
- Exhibit 4.25 – IS Operations Review
IT Auditing:
- Chapter 1 Building an Effective Internal IT Audit Function
- Chapter 2 The Audit Process
- Chapter 16 Framework and Standards