Week 1: MIS5205-Introduction

WeBex Meeting – 1.5 hrs meetups

Week 1 Slide Deck:

IT Service Delivery and Support_fall2016_9_01

Video and Discussion:

https://www.youtube.com/watch?v=XHuPkkIi6HA

Weekly Reading Assignment:

CISA Review Manual 2015:

• 4.1- Chapter 4 reference
• 4.2.1 – Management of IS Operations
• 4.2.2 – IT Service Management
• 4.2.3 – IS Operations
• 4.6.5 – IS Operations Review/Auditing
• Exhibit 4.21 – Hardware Reviews
• Exhibit 4.25 – IS Operations Review

IT Auditing:

• Chapter 1 Building an Effective Internal IT Audit Function
• Chapter 2 The Audit Process
• Chapter 16 Framework and Standards