WeBex Meetups (1.5hrs)
Week 13 Slide Deck:
IT Service Delivery And Support_Change Management
- Change Management
- Software License Management
Discussion
- Risk and controls associated with Change Management process
Activity
- Case Study (HBP) – Care Group Analysis
Quiz #11 via Blackboard
Weekly Reading Asignments:
CISA Review Manual 2015:
- 4.2.5 – Support/Help Desk
- 4.4.7 – Utility Programs
- 4.6.6 – Scheduling Review
- 4.6.7 – Problem Management and Reporting reviews
- Exhibit 4.26 Scheduling Reviews
- Exhibit 4.27 Problem management Reporting Review