Chi Mai Pham

Major: BBA MIS
Graduation: May 2019


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25 years ago, internet merely existed in daily life, yet Gen Z, especially 2000s babies, could never imagine life without internet nowadays. As a part of cyberspace, social media has predominantly grown in the past few years, and becomes an everyday routine of a lot of people. Thus, social media plays an important role that unveils many potentials for communication, and especially business strategies across industries. However, huge data sets from social media are unstructured that are hard to work with. As a result, we can handle these unstructured data sets by social media listening, or social media monitoring, a process of identifying and assessing information said on social media such as rising trends, opinions on brands and products,…

There are several ways to approach social media monitoring. One of the techniques is data mining, a topic covered in MIS 2502. Predictive analytics is a process of exploration and analysis of large data sets. To achieve this goal, we can use Rstudio to extract information from social media platforms like Facebook, resulting in discovery of meaningful patterns. There are many useful packages in Rstudio to do data mining. With Facebook, Tavish Deeptendu Bikash Dhar downloaded data of credit card pages from The Facebook Graph API as a token and connected to Rstudio to get page information. He obtained number of posts from Visa, MasterCard and Amex Singapore pages, as well as engagement in terms of the total number of likes, comments and shares. At the end of his analysis, Dhar concluded that offers related to travel and contests with prizes would bring the maximum engagement. This finding can help credit card companies design better social media campaigns in the future!

Briefly, utilizing power tools like RStudio to bring useful analyses can help business get a competitive edge in this era of social media.



Dhar, D. B. (2015, September 20). Retrieved April 25, 2017, from https://rstudio-pubs

One thought on "Social Media Analytics"

  • Alex says:

    Basically nothing new was told. Each platform like mentioned here Rstudio do not give users any extra features. Standart amount of likes, comments, top users and so on. Radian6 (everyone use it) is the same, but they got sentiment analysys which they get from another company 🙂
    The most trending thing today is BIG data and neural networks. For example allsnapi uses neural networks to create chain of how post/tag was shared in social media. A lot of “social media analytics” companies gives poor reports, dashboard views and so on.
    Market need to be changed!

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Professional Achievements

  • AWARDS 1
    • Win a Challenge or CompetitionFall 2017

    • Class project Spring 2017

    • Rent Zen ApplicationSpring 2018

    • AIS officerFall 2017, Spring 2018

    • AIS committee chairFall 2018, Spring 2019

    • Assist at a department sponsored eventFall 2017, Fall 2018, Fall 2018

    • Fox IT Career FairFall 2017, Fall 2018

    • IBIT small group meeting with industryFall 2017, Fall 2017, Fall 2017, Fall 2017, Spring 2018, Spring 2018, Spring 2018, Spring 2018

    • IBIT/CDI Challenge or ConferenceFall 2017

    • National AIS CompetitionSpring 2018

    • Advance to finals of AIS NationalsSpring 2018

    • Active AIS memberFall 2017, Spring 2018

    • Fox IT AwardsSpring 2017, Spring 2018

    • AIS professional development workshopSpring 2017, Fall 2017, Spring 2018

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